LARC Service

Willows Health LARC service feedback

Question Title

* 1. Please let us know how easy was it to book an appointment?

Poor - very difficult

Below par - needs to improve

Average - some delay in trying to access

Very good

Brilliant - easy, quick, convenient

N/A

Poor - very difficult

Below par - needs to improve

Average - some delay in trying to access

Very good

Brilliant - easy, quick, convenient

N/A

Other (please specify)

Question Title

* 2. How helpful were our staff when you booked an appointment?

Poor - awful attitude, need knowledge training

Below Par - wrong attitude or need knowledge training

Average - Unable to answer some questions

Good - helpful

Brilliant - knowledgeable and helpful

N/A

Poor - awful attitude, need knowledge training

Below Par - wrong attitude or need knowledge training

Average - Unable to answer some questions

Good - helpful

Brilliant - knowledgeable and helpful

N/A

Other (please specify)

Question Title

* 3. How conveinient is a Sunday appointment for you?

Not helpful - No help at all, I can never access on a Sunday

Not very helpful - I work or have other commitments on Sunday

Sometimes Useful - I work Sundays so weekday better

Very Good - best time for me

Brilliant - Sunday access should be extended

N/A

Not helpful - No help at all, I can never access on a Sunday

Not very helpful - I work or have other commitments on Sunday

Sometimes Useful - I work Sundays so weekday better

Very Good - best time for me

Brilliant - Sunday access should be extended

N/A

Other (please specify)

Question Title

* 4. How helpful was the reception when you attended the clinic?

Poor - needs training

Below Par - not helpful, could not answer questions

Average - did what they needed to do

Very Good - efficient and effective

Brilliant - helpful, informed, supportive

N/A

Poor - needs training

Below Par - not helpful, could not answer questions

Average - did what they needed to do

Very Good - efficient and effective

Brilliant - helpful, informed, supportive

N/A

Other (please specify)

Question Title

* 5. How helpful was the Doctor you saw?

Poor - I was confused

Below Par - did not explain everything

Average - I felt informed

Very Good - knowledgeable, helpful

Brilliant - explained everything to me, I learnt a lot

N/A

Poor - I was confused

Below Par - did not explain everything

Average - I felt informed

Very Good - knowledgeable, helpful

Brilliant - explained everything to me, I learnt a lot

N/A

Other (please specify)

Question Title

* 6. Did you think the service was safe?

Yes

Other (please specify)

Question Title

* 7. Did you feel that the service was caring?

Yes

Other (please specify)

Question Title

* 8. Did you feel that the service was responsive to your needs?

Yes

Other (please specify)

Question Title

* 9. Would you recommend the service to your friends and family?

Don't know

Extremely Unlikely

Neither Likely or Unlikely

Likely

Extremely Likely

Don't know

Extremely Unlikely

Neither Likely or Unlikely

Likely

Extremely Likely

LARC Service

Willows Health LARC service feedback

Question Title

* 1. Please let us know how easy was it to book an appointment?

Question Title

* 2. How helpful were our staff when you booked an appointment?

Question Title

* 3. How conveinient is a Sunday appointment for you?

Question Title

* 4. How helpful was the reception when you attended the clinic?

Question Title

* 5. How helpful was the Doctor you saw?

Question Title

* 6. Did you think the service was safe?

Question Title

* 7. Did you feel that the service was caring?

Question Title

* 8. Did you feel that the service was responsive to your needs?

Question Title

* 9. Would you recommend the service to your friends and family?

Question Title

* 10. Is there anything else you would like to feedback to us?