Patient Satisfaction Survey Introduction Question Title * 1. Why did you visit the practice? An initial appointment To collect a prescription A clinic A follow-up appointment For a new patient check Other OK Question Title * 2. If you telephoned to make your appointment, how long was it before your call was answered Within 0-1 minutes Within 0-2 minutes Not answered at first attempt Appointment made in person Appointment made online OK Question Title * 3. Were you offered more than one appointment? Yes No OK Question Title * 4. How long did you wait between making your appointment and this visit Within 2 days Within 3-7 days 1-2 weeks ago 2 weeks or more ago OK Question Title * 5. Were you seen on time by the doctor or nurse you were seeing? On time Within 10 minutes Over 10 minutes No, I had to re-book my appointment OK NEXT