The Credit Protection Association Annual Credit Conditions Survey Over 100 years of prompting punctual payment We are looking at how conditions have changed for companies that extend credit to their customers in the last year. OK Question Title * 1. What are your standard payment terms? Payment by return 7 days 14 days 30 days 60 days Other (please specify) OK Question Title * 2. On average, how many days late are you paid? We are never paid late 0-7 days 8-14 days 15-21 days 22-30 days 30+ days enter number of days OK Question Title * 3. When do you usually start to chase invoices for payment? We send a reminder before the invoice is even due As soon as the invoice is due After it is 7 days late After a month Other (please specify) OK Question Title * 4. Do you have a clear credit policy? We ask customers to complete a credit application form before giving credit We take a credit report or reference on new customers We set specific credit limits for customers We monitor our customers for changes We have a clear collection procedure for late payers Other (please specify) OK Question Title * 5. Compared to last year, are you more or less confident about giving credit to customers? Far more confident Somewhat more confident The same Somewhat less confident Far less confident OK Question Title * 6. In the last year, in proportion to sales have you seen an increase or decrease in bad debts? An increase The same A decrease OK Question Title * 7. In the last year, have your customers average payment practices improved or deteriorated? Improved Deteriorated The same OK Question Title * 8. In the last year, has the total value of outstanding invoices owed to you increased or decreased? Increased Decreased The same OK Question Title * 9. In the last year, have you been pressured by a customer to agree to extended credit terms, beyond normal? Yes No OK Question Title * 10. Have you changed your credit policy in the last year? No We now ask customers to complete credit applications We now regularly credit check customers We now set credit limits for customers We now use a third party for chasing late payers. Hired in-house credit controller Other (please specify) OK Question Title * 11. How likely are you to use a third party to chase payment of your overdue invoices in the future? Extremely likely Very likely Somewhat likely Not so likely Not at all likely OK Question Title * 12. What are the most common excuses for late payment that you face? I can't pay you until my customer pays me The cheque in in the post The signatory isn't available The person who organises the payment isn't available Missing paperwork Other (please specify) OK Question Title * 13. Do you have any other comments on current credit conditions? OK Question Title * 14. To receive a copy of the results, please feel free to leave your contact information name email telephone number county OK THANK YOU FOR TIME.