How satisfied were you with the length of time between sending your correspondence and receiving a reply?

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1. How satisfied were you with the length of time between sending your correspondence and receiving a reply?

Did you receive a response within 20 working days?

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2. Did you receive a response within 20 working days?

How satisfied were you with the content of the response you received?

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3. How satisfied were you with the content of the response you received?

Please explain why you were satisfied or not with your response.

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4. Please explain why you were satisfied or not with your response.

Do you have any other comments about your experience of corresponding with the Scottish Government?

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5. Do you have any other comments about your experience of corresponding with the Scottish Government?

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