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Please tell us about how your organisation is run.  We can help with any questions or issues you're unclear about or need support to complete

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* 1. What is the name of your organisation?

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* 2. Has a business continuity policy relevant to the organisation’s size and operations has been developed and implemented?

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* 3. Is a framework is in place for reviewing and renewing policies and procedures?

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* 4. Does the organisation maintain risk registers covering all aspects of its work, including finance, health & safety and safeguarding ?

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* 5. Do the organisation’s policies and procedures provide a framework for the activities and are they understood and implemented by the trustees, staff and volunteers ?

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* 6. Do you have a ‘comments compliments, complaints’ policy to encourage feedback and improve services? 

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* 7. Are staff, volunteers and service users encouraged to provide feedback/ideas to improve activities/services ?

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* 8. Does the organisation use monitoring and evaluation to implement continuous improvement? 

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