Customer Satisfaction Survey Template

Question Title

* 1. How likely is it that you would recommend this company to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

Question Title

* 2. How well was the process explained to you at all stages?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

Question Title

* 3. Overall, how satisfied or dissatisfied are you with our company?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

Question Title

* 4. How well do our services meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

Question Title

* 5. How would you rate the quality of the service?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

Question Title

* 6. How would you rate the value for money of the service?

Excellent

Above average

Average

Below average

Poor

Question Title

* 7. How responsive have we been to your questions or concerns about our services?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

Question Title

* 8. How long have you been a customer of our company?

This is my first matter

Less than six months

Six months to a year

1 - 2 years

3 or more years

I haven't used your services yet

Question Title

* 9. How likely are you to purchase any of our services again?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

Customer Satisfaction Survey Template

Question Title

* 1. How likely is it that you would recommend this company to a friend or colleague?

Question Title

* 2. How well was the process explained to you at all stages?

Question Title

* 3. Overall, how satisfied or dissatisfied are you with our company?

Question Title

* 4. How well do our services meet your needs?

Question Title

* 5. How would you rate the quality of the service?

Question Title

* 6. How would you rate the value for money of the service?

Question Title

* 7. How responsive have we been to your questions or concerns about our services?

Question Title

* 8. How long have you been a customer of our company?

Question Title

* 9. How likely are you to purchase any of our services again?

Question Title

* 10. Do you have any other comments, questions, or concerns?