This questionnaire is to gain views on how you see or experience NHS commissioners and providers in Cornwall and the Isles of Scilly. Your views and comments will help us make services better for you. Below is a list of statements we would like you to consider and mark your opinion on the scale from “strongly agree” to “strongly disagree” – this should only take a few minutes and will be completely anonymous. Please tick all that apply.

Question Title

* 1. The local NHS considers the needs of people living in Cornwall and the Isles of Scilly when designing health services

Question Title

* 2. My needs are considered when accessing the following health services:

  Strongly agree Agree Disagree Strongly disagree Not applicable
Provided by Cornwall Partnership NHS Foundation Trust:
Mental health, learning disabilities, child and family services, community services, minor injury units, therapy services and district nurses
Provided by Royal Cornwall Hospital Trust: Treliske, West Cornwall, St Michael's hospitals
Provided by Plymouth Hospitals NHS Trust: Derriford Hospital
Provided by Northern Devon Healthcare NHS trust: North Devon Hospital
GP out of hours
NHS 111 service
South Western Ambulance Service NHS Foundation Trust

Question Title

* 3. The NHS in Cornwall and the Isles of Scilly assesses individual’s health needs and these health needs are well met

Question Title

* 4. The NHS in Cornwall and the Isles of Scilly provides easy to understand information about healthy lifestyles

Question Title

* 5. The NHS in Cornwall and the Isles of Scilly lets local people know about changes in their services

Question Title

* 6. Transitions from one service to another are made smoothly

Question Title

* 7. I feel safe in the care of NHS providers

Question Title

* 8. I can access health promotion services, vaccinations and screening when I need to

Question Title

* 9. I am informed and supported to be involved in decisions about my health care

Question Title

* 10. I can access health services when I need to and am not denied access on unreasonable grounds

Question Title

* 11. I am treated with dignity and respect

Question Title

* 12. I have had positive experiences when using health services

Question Title

* 13. I know how to make a complaint or give feedback

Question Title

* 14. When I have made a complaint I have been happy with how it was dealt with

T