Collections & Recoveries strategies

Credit Strategy, in associated with Lowell, is undertaking research looking at collections & recoveries strategies, debt sale strategies, vulnerable customer management and customer-centricity.

The results will inform future content both editorially and in events, providing a greater understanding of which technologies are being harnessed, the areas in which they are being used, and how they can be improved.

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 20% of survey complete.

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On a scale of 1-10 (1 is poor and 10 is excellent) how would you rate the performance of your organisation’s internal collections and recoveries activities?

1 10
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i We adjusted the number you entered based on the slider’s scale.

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How is the performance of your organisation’s internal collections measured?

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How do you measure the performance of the Debt Collection Agencies (DCAs) that you use?

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How do you think your use of DCAs will change in the next 2 years?

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Do you think your organisation will outsource any of the following processes in the next 2 years? (Please select all that apply)

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Which criteria does your organisation use to predict the likelihood of a customer paying?
(Please select all that apply)

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On a scale of 1-10 (1 is poor and 10 is excellent) how would you rate your organisation’s utilisation of predictive payment models?

1 10
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i We adjusted the number you entered based on the slider’s scale.

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What are your 3 biggest challenges in internal collections and recoveries? Are you seeking external support for any of these?

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Are you looking for external support with  your 1st challenge?

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Are you looking for external support with your 2nd challenge?

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Are you looking for external support with your 3rd challenge?

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On a scale of 1-10 (1 is poor and 10 is excellent) how would you rate the quality of data your organisation uses in internal collections and recoveries activities?

1 10
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i We adjusted the number you entered based on the slider’s scale.

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On a scale of 1-10 (1 is poor and 10 is excellent) how would you rate the quality of insight that this data provides?

1 10
Clear
i We adjusted the number you entered based on the slider’s scale.

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How do you see your internal collections and recoveries strategies changing in the next 2 years?

T