Greenbay Vets client satisfaction survey Booking an appointment Question Title * 1. Which surgery do you use most frequently? Torquay (Walnut Road) Paignton (Kingsway Avenue) Question Title * 2. How easy was it for you to book an appointment? Very difficult Difficult Easy Very Easy N/A Getting through on the telephone Getting through on the telephone Very difficult Getting through on the telephone Difficult Getting through on the telephone Easy Getting through on the telephone Very Easy Getting through on the telephone N/A Using the online booking portal Using the online booking portal Very difficult Using the online booking portal Difficult Using the online booking portal Easy Using the online booking portal Very Easy Using the online booking portal N/A Getting an appointment on a convenient day Getting an appointment on a convenient day Very difficult Getting an appointment on a convenient day Difficult Getting an appointment on a convenient day Easy Getting an appointment on a convenient day Very Easy Getting an appointment on a convenient day N/A Getting an appointment at a convenient time Getting an appointment at a convenient time Very difficult Getting an appointment at a convenient time Difficult Getting an appointment at a convenient time Easy Getting an appointment at a convenient time Very Easy Getting an appointment at a convenient time N/A Getting an appointment with the specific vet you wanted to see Getting an appointment with the specific vet you wanted to see Very difficult Getting an appointment with the specific vet you wanted to see Difficult Getting an appointment with the specific vet you wanted to see Easy Getting an appointment with the specific vet you wanted to see Very Easy Getting an appointment with the specific vet you wanted to see N/A Comments Question Title * 3. How satisfied are you with the service you received when booking? Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied Helpfulness of the practice team Helpfulness of the practice team Very dissatisfied Helpfulness of the practice team Dissatisfied Helpfulness of the practice team Neutral Helpfulness of the practice team Satisfied Helpfulness of the practice team Very satisfied Friendliness of the practice team Friendliness of the practice team Very dissatisfied Friendliness of the practice team Dissatisfied Friendliness of the practice team Neutral Friendliness of the practice team Satisfied Friendliness of the practice team Very satisfied Overall booking experience Overall booking experience Very dissatisfied Overall booking experience Dissatisfied Overall booking experience Neutral Overall booking experience Satisfied Overall booking experience Very satisfied Comments Page1 / 4 25% of survey complete. Next