Customer Feedback Survey 2021

Question Title

* 1. How long have you been using OAL qualifications and/or End Point Assessment Services?

Less than 6 months

Between 6 to 12 months

1 to 2 years

longer than 2 years

Question Title

* 2. How helpful do you find our staff?

Extremely helpful

Very helpful

Somewhat helpful

Not so helpful

Not at all helpful

Question Title

* 3. How responsive have we been to any questions or concerns?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Comments

Question Title

* 4. Does our range of qualifications and End Point Assessment services meet your needs?

A great deal

A lot

A moderate amount

A little

None at all

Question Title

* 5. What other qualifications and/or End Point Assessment Services might you consider using us for? What do we need to do to make this happen?

Question Title

* 6. how would you rate the quality of our End Point Assessment services overall taking into consideration support, materials, process and communications?

Excellent

good

neither good nor bad

needs improvement

low quality

we dont currently use your EPA services

comments

Question Title

* 7. how would you rate the quality of our qualifications overall taking into account support, materials, process and communications?

excellent

good

neither good nor bad

requires improvement

low quality

we don't currently use your qualifications

comments

Question Title

* 8. how would you rate OAL's online portal for qualifications and end point assessment?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

Question Title

* 9. How satisfied are you with our training and support in helping you use the online portal?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

comments

Question Title

* 10. Overall how would you rate OAL?

Exceeded expectations

Met expectations

Below expectations