Goodinge Practice Patient Survey

We would like to find out about our patients' views and experiences of the practice, so we can improve the service we provide and meet the health needs of all our patients going forward. So we would really appreciate it, if you could complete the following survey, which will only take a few minutes of your time.

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* 1. Were you satisfied with the last appointment that you were offered by the practice?

Yes

If your answer is No, please can you tell us why you were not satisfied?

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* 2. Last time that you tried to book an appointment with the practice how many times did you have to contact the practice before you were able to successfully book an appointment?

I was able to book an appointment the first time I tried to contact the Practice

It took me two attempts to contact the Practice before I could book an appointment

It took me three or more attempts to contact the Practice before I could book an appointment

I don't remember

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* 3. How would you rate your most recent experience of making an appointment at the practice?

Very Good

Good

Okay

Poor

Terrible

Don't know / Rather not say

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* 4. What is the most important thing we could do to improve your experience of booking an appointment with the practice?

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* 5. If you have ever visited the Practice website, how did you find out about it?

Online search. e.g. Google Search

Information provided by/at the practice

Through the NHS Choices website

Word of Mouth

I have never visited the Practice Website (If so, please indicate the reason below)

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* 6. If you have visited the practice website did it provide you with the information, service or help that you were looking for?

Yes

I have never visited the practice website

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* 7. The Practice is considering redeveloping its website; which of the following functions do you think would be useful?
(NB. you can select as many of the options listed below as you like)

Book an appointment

Order a repeat prescription

Request a medical certificate / fit note

Contact information to help you chase up an outpatient, community or diagnostic test referral

Information to help signpost you to other relevant local services that support individuals with specific health conditions such as social care services and local charities

Self-care advice which would enable you to treat your medical problem safely without need to contact the practice

Other (please specify)

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* 8. The Practice is considering providing self-care advice on its website. Which of the following do you think would be useful to include?
(NB. you can select as many of the options listed below as you like)

Advice on managing Minor Aliments

Advice on how to check your symptoms to see if you need medical attention and/or information to help you decide which member of the practice team is best suited to help you.

Advice to help you manage any long term conditions such as Asthma, Diabetes, Hypertension

Support with managing mental health problems

Support with managing your medications including common side effects and interactions

Other (please specify)

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* 9. How do you think that you will book an appointment next time you wish to make one with the practice?

Phone reception

Visit reception in person

Book online via the practice website

Using the NHS App

I don't know

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* 10. The practice is considering expanding its clinical team to include clinical pharmacists, nurses, healthcare assistants, physiotherapists, and social prescribers. Would you consider booking an appointment with a different member of the clinical team other than a GP if the practice advised you it was appropriate to do so?

Yes, I would be happy to see a different member of the practice clinical team

No, I would prefer to see a GP

I don't know enough about what these professionals do.

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* 11. Reflecting on the last time you saw a GP, do you think that your issue could have been dealt with by a different member of the clinical team?

Don't know

Yes (If Yes, Please indicate which other member of the practice team)

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* 12. Have you ever used any of the following for healthcare advice or self-care?
(NB. you can select as many of the options listed below as you like)

Practice website

NHS Choices website

NHS 111

Other websites or online services

I have never sought online advice or considered online self-care

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* 13. If you have used online self-care advice in the past did you still need an appointment at the practice?

I have not used online self-care advice

Yes, I did subsequntly still need an appointment

No, I did not subsequntly need an appointment

I don't remember.

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* 14. Instead of a face to face appointment with a practice clinician please indicate if you would be happy with any of the following forms of consultation if appropriate?
(NB. you can select as many of the options listed below as you like)

Telephone Consultation

Online Video Consultation

Secure Online Chat

Secure Email

I would prefer to attend the practice and be seen in person

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* 15. If the practice were to offer its patients group advisory/self-care sessions, themed around specific medical conditions or to improve health and wellbeing, which of the following do you think would be useful?
(NB. you can select as many of the options listed below as you like)

Living with Diabetes

Living with Asthma

Living with COPD

High Blood Pressure

Pain Management.

Depression

Anxiety

Weight Management

I don't know

Other (Please list below)

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* 16. The Practice is exploring ways of making it easier for patients to be consulted and give feedback on the services that it provides. Please indicate your preferred methods of engaging with the practice.
(NB. you can select as many of the options listed below as you like)

E-newsletter

Patient Participation Group meeting at the practice

Virtual Patient Participation Group possibly using surveys like this one.

Other (please specify)

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* 17. Are You?

Male

Female

Transgender

Other

Rather not say

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* 18. How old are you?

16 to 29

30 to 45

46 to 59

60 plus

Rather not say

Goodinge Practice Patient Survey

Question Title

* 1. Were you satisfied with the last appointment that you were offered by the practice?

Question Title

* 2. Last time that you tried to book an appointment with the practice how many times did you have to contact the practice before you were able to successfully book an appointment?

Question Title

* 3. How would you rate your most recent experience of making an appointment at the practice?

Question Title

* 4. What is the most important thing we could do to improve your experience of booking an appointment with the practice?

Question Title

* 5. If you have ever visited the Practice website, how did you find out about it?

Question Title

* 6. If you have visited the practice website did it provide you with the information, service or help that you were looking for?

Question Title

* 7. The Practice is considering redeveloping its website; which of the following functions do you think would be useful? (NB. you can select as many of the options listed below as you like)

Question Title

* 8. The Practice is considering providing self-care advice on its website. Which of the following do you think would be useful to include?(NB. you can select as many of the options listed below as you like)

Question Title

* 9. How do you think that you will book an appointment next time you wish to make one with the practice?

Question Title

Question Title

* 11. Reflecting on the last time you saw a GP, do you think that your issue could have been dealt with by a different member of the clinical team?

Question Title

* 12. Have you ever used any of the following for healthcare advice or self-care?(NB. you can select as many of the options listed below as you like)

Question Title

* 13. If you have used online self-care advice in the past did you still need an appointment at the practice?

Question Title

* 14. Instead of a face to face appointment with a practice clinician please indicate if you would be happy with any of the following forms of consultation if appropriate?(NB. you can select as many of the options listed below as you like)

Question Title

* 15. If the practice were to offer its patients group advisory/self-care sessions, themed around specific medical conditions or to improve health and wellbeing, which of the following do you think would be useful?(NB. you can select as many of the options listed below as you like)

Question Title

* 16. The Practice is exploring ways of making it easier for patients to be consulted and give feedback on the services that it provides. Please indicate your preferred methods of engaging with the practice.(NB. you can select as many of the options listed below as you like)

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* 17. Are You?

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* 18. How old are you?

* 7. The Practice is considering redeveloping its website; which of the following functions do you think would be useful?
(NB. you can select as many of the options listed below as you like)

* 8. The Practice is considering providing self-care advice on its website. Which of the following do you think would be useful to include?
(NB. you can select as many of the options listed below as you like)

* 12. Have you ever used any of the following for healthcare advice or self-care?
(NB. you can select as many of the options listed below as you like)

* 14. Instead of a face to face appointment with a practice clinician please indicate if you would be happy with any of the following forms of consultation if appropriate?
(NB. you can select as many of the options listed below as you like)

* 15. If the practice were to offer its patients group advisory/self-care sessions, themed around specific medical conditions or to improve health and wellbeing, which of the following do you think would be useful?
(NB. you can select as many of the options listed below as you like)

* 16. The Practice is exploring ways of making it easier for patients to be consulted and give feedback on the services that it provides. Please indicate your preferred methods of engaging with the practice.
(NB. you can select as many of the options listed below as you like)