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* 1. What are the most common business-related challenges IT Operations face in your organisation? (tick all that apply)

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* 2. What are the most common technology-related challenges IT Operations face in your organisation? (click all that apply)

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* 3. What are the key priorities of IT Operations in your organisation? (click all that apply)

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* 4. Which of these trends are most likely to affect IT Operations in your organisation within the next five years? (click all that apply)

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* 5. Which of these statements describe better your department and/or organisation? (click all that apply)

  Strongly agree Agree Disagree Totally disagree I don't know
In our department, we are aware of the organisation's vision and overall strategy
In my team, we understand how we contribute to the organisation's success
Our department is aligned with the organisation's business objectives
I know how other departments in my organisation operate
In our organisation, we use technology to create significant business value
We regularly invest IT budget to create business value for our organisation
IT Services in our organisation are mapped to specific business objectives
Our organisation is an early technology adopter
Our organisation responds to market trends fast and successfully
Our organisation is open to change

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* 6. Compared with five years ago, would you say that the senior management’s expectations have: (tick one)

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* 7. Compared with five years ago, would you say that the users’ expectations have: (tick one)

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* 8. Compared with five years ago, would you say that the students / customers’ expectations have: (tick one)

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* 9. Compared with five years ago, would you say that your budget has: (tick one)

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* 10. Compared with five years ago, would you say that your team’s workload has: (tick one)

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* 11. Compared with five years ago, would you say that your team’s performance has: (tick one)

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* 12. What is your organisation's approach towards GDPR? (tick one)

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* 13. What is your organisation's investment for GDPR? (tick one)

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* 14. Which of these departments / functions are currently supported by IT Operations in your organisation? (tick all that apply)

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* 15. Does your organisation currently have a Service Management software solution? (tick one)

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* 16. Which of the following features or tools would benefit your organisation, but are not currently available? (tick all that apply)

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* 17. Which of the following features, services or operations are currently available in your organisation, but require improvements? (tick all that apply)

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* 18. Please evaluate the following statements:
(select one response for each question)

  Strongly agree Agree Disagree Strongly disagree I don't know
I feel confident in my team’s ability to deliver service within expected standards
I feel confident in my team’s ability to provide excellent service under pressure
I feel confident in my team’s ability to support innovations and digital transformation
I would like to do more with my budget
My team consumes a lot of time supporting minor requests, that could be handled by the users
My team does not have the time to support the users’ emerging demands
My team does not have the skills to support the users’ emerging demands
My team does not have the tools to support the users’ emerging demands

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* 19. Please evaluate the following statements:
(select one response for each question)

  Strongly agree Agree Disagree Strongly disagree I don't know
I know whether my people are available at any time
I know what assets and resources are available at any time
My team is being pressured to do more with tighter budgets and fewer resources
I do not have enough documentation to support business decisions
Technology can help reduce operational expenditure
Technology advancements can help our organisation become more competitive
The senior management in our organisation is open and supportive to suggestions
The senior management endorses change in our organisation
I feel confident in the senior management’s ability to drive our organisation through digital transformation

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* 20. Your organisation is based in: (tick one)

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* 21. Approximately how many employees does your organisation have? (tick one)

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* 22. Approximately how many full-time students does your organisation have? (tick one)

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* 23. What is your role in the organisation? (tick one)

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* 24. For your chance to win a £50 Amazon voucher, please submit your details:

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* 25. To receive a copy of the report, please enter your email address here:

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