Programme Development Survey - VCSE organisations, NCVO (members) & NAVCA

Can you help?

The NHS and Care Volunteer Responder programme is a flexible volunteering programme supporting adult social care and the NHS in England. The programme has been set up to complement local provision and provide short-term support (six-weeks) to patients and people in receipt of social care.

This short survey aims to identify the needs and experiences of VCSEs which we will use to further develop the programme to meet the current system demands.

Your feedback is very valuable and we appreciate you completing this short survey.

Thank you in advance!

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* 1. Consent - I understand that: (please tick both)

All data collected will be analysed by Royal Voluntary Service and shared with partners (e.g. DHSC, NHSE) for the purposes of developing the programme only.

All data provided will be analysed and treated in confidence.

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* 2. What local authority do you work in? (If multiple - please tick main one)

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* 3. If you work in multiple local authorities, please list all other local authorities that you work in.

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* 4. Can you please provide the name of the organisation you work for?

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* 5. What type of support does your organisation provide?

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* 6. Have you used the programme in the past?

Yes

Don't know/unsure

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* 7. Overall, how would you rate your experience of the NHS and Care Volunteer Responders programme?

10 Excellent

1 Poor

Not applicable - if you have not used the service

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* 8. What aspect(s) of the programme was most positive for you? (Tick all that apply)

The technology used to deliver (GoodSAM)

Referrer pathway and process / via the webpage

Service user experience

Referrer feedback

Support services (contact centre)

Website (for information)

Engagement from the NHSCVR team

Other (please specify)

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* 9. What aspect(s) of the programme didn’t meet your expectations? (Tick all that apply)

The technology used to deliver (GoodSAM)

Referrer pathway and process / via the webpage

Service user experience

Referrer feedback

Support services (contact centre)

Website (for information)

Engagement from the NHSCVR team

Other (please specify)

As NHS and Care Volunteer Responders continues to evolve, we are scoping how VCSE organisations may be able to draw on the support of Volunteer Responders to meet the needs of local communities. This in addition to the volunteer help VCSEs are currently able to request on behalf of the people they support.

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* 10. Thinking about the communities you support, what service(s) are more critical to being able to support your existing clients/patients? (please tick all that apply)

Transport services i.e. transport to medical / non-medical appts

Services that offer support in the home i.e. companionship / befriending

Services that offer support in the community i.e. Support with shopping

Services that support carers i.e. respite / 1 to 1 support for carers

Support to health services i.e. services in medical settings

Support to social care services i.e. support with activities / hobbies

None of the above – we have what we need

Can you please tell us why you answered in this way? (e.g. local gaps in service provision, growth in demand for these types of services, etc)

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* 11. Thinking about the communities you support, which of our current services would be most beneficial? (Tick all that apply)

Check In and Chat - Short-term telephone support to people who need a chat and some encouragement to improve their mental health and wellbeing. This service is available for up to 6 weeks. It is also available for self-referrals.

Check In and Chat Plus - Regular telephone calls for more vulnerable people. This support will be 3 calls a week over a 6-week period from the same volunteer.

Community Response - Volunteers help with a range of activities including collecting and delivering food shopping and essential items and / or prescriptions. This service is available for up to 6 weeks.

Pick-Up and Deliver - Volunteers transport medication or small items of medical equipment to people’s homes from NHS sites or between sites.

Unsure/Don't know

None of the above

Other (please specify)

Programme Development Survey - VCSE organisations, NCVO (members) & NAVCA

Can you help?

Question Title

* 1. Consent - I understand that: (please tick both)

Question Title

* 2. What local authority do you work in? (If multiple - please tick main one)

Question Title

* 3. If you work in multiple local authorities, please list all other local authorities that you work in.

Question Title

* 4. Can you please provide the name of the organisation you work for?

Question Title

* 5. What type of support does your organisation provide?

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* 6. Have you used the programme in the past?

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* 7. Overall, how would you rate your experience of the NHS and Care Volunteer Responders programme?

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* 8. What aspect(s) of the programme was most positive for you? (Tick all that apply)

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* 9. What aspect(s) of the programme didn’t meet your expectations? (Tick all that apply)

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* 10. Thinking about the communities you support, what service(s) are more critical to being able to support your existing clients/patients? (please tick all that apply)

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* 11. Thinking about the communities you support, which of our current services would be most beneficial? (Tick all that apply)

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* 12. What other roles or functions could NHS and Care Volunteer Responders support your organisation with?

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* 13. Is there anything else you would like to tell us?