Welcome to this Survey

Hello and thank you for taking your time to respond to this survey.

Our colleagues from the Public Law Project are taking the DWP to court for the failure to make good reasonable adjustment for Disabled people, who need communication via email. 

We are supporting this challenge and need people to share their experience with us

If you asked the DWP to communicate via email, please answer the questions below. 
We will use this survey as evidence to support this legal challenge. However, we will not share your contact details or any information that could identify you without your explicit consent.  

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* 1. Have you asked the DWP to communicate with you via email as a reasonable adjustment?

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* 2. Why do you need the DWP to communicate with you via email?

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* 3. Has the DWP agreed to communicate with you via email?

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* 4. How difficult was it to get them to agree to communicate via email?

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* 5. If getting the adjustment was not easy, please describe what you had to do to get it. Did you have to go through a formal complaints procedure or take legal action?

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* 6. Have you experienced any problems with email communication from the DWP?

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* 7. If yes, tell us what those problems were?

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* 8. Current policy that DWP has says that if a person requests communication via email, the DWP will post all their letters to their local Jobcentre Plus, who then will scan those letters and email to the person concerned.  We want to see if this system is working well.  If you get information from the DWP via email, please let us know if you experienced any of the problems below:

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* 9. Would you be happy to discuss your answers over the phone or email?

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* 10. If yes,
please leave your contact details below.  Inclusion London's staff will only contact you to discuss your response to this survey.  We will not share your details with anybody else.

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