Cambuslang Banking Hub - what banking services do you want?

Cambuslang has been chosen to be a 'Community Access to Cash Pilot' following a successful application by Cambuslang Community Council. We are one of 9 towns and villages across the UK where different ideas will be tested to improve access to cash. We are exploring new options and want to understand what you need.

A core part of our plan is to create a new 'banking hub' on Cambuslang Main Street, a physical space for cash and core banking transactions. This is being developed by a group of community organisations, including Cambuslang Community Council, Cambuslang Citizen Advice Bureau, Cambuslang Credit Union, Central Cambuslang Tenants & Residents Association, Healthy n Happy CDT and LEAP

We are keen to understand the services you currently use, and what you think of them, so we can design something which would work for Cambuslang.

We would be very grateful if you could complete this survey to help us design the right solution to meet your needs.

Question Title

* 1. What cash-related services do you currently use, and where?

	Don't do this	Always use service in Cambuslang	Mostly use service in Cambuslang	Mostly use service outside Cambuslang	Always use service outside Cambuslang
Withdraw cash from an ATM	Withdraw cash from an ATM Don't do this	Withdraw cash from an ATM Always use service in Cambuslang	Withdraw cash from an ATM Mostly use service in Cambuslang	Withdraw cash from an ATM Mostly use service outside Cambuslang	Withdraw cash from an ATM Always use service outside Cambuslang
Withdraw cash by Cashback	Withdraw cash by Cashback Don't do this	Withdraw cash by Cashback Always use service in Cambuslang	Withdraw cash by Cashback Mostly use service in Cambuslang	Withdraw cash by Cashback Mostly use service outside Cambuslang	Withdraw cash by Cashback Always use service outside Cambuslang
Withdraw cash over a Post Office/ Bank counter	Withdraw cash over a Post Office/ Bank counter Don't do this	Withdraw cash over a Post Office/ Bank counter Always use service in Cambuslang	Withdraw cash over a Post Office/ Bank counter Mostly use service in Cambuslang	Withdraw cash over a Post Office/ Bank counter Mostly use service outside Cambuslang	Withdraw cash over a Post Office/ Bank counter Always use service outside Cambuslang
Deposit cash	Deposit cash Don't do this	Deposit cash Always use service in Cambuslang	Deposit cash Mostly use service in Cambuslang	Deposit cash Mostly use service outside Cambuslang	Deposit cash Always use service outside Cambuslang

Comments

Question Title

* 2. How do you currently manage other financial matters?

	Don't do this	Do this online/ digitally/ by post	Always use service in Cambuslang	Mostly use service in Cambuslang	Mostly use service outside Cambuslang	Always use service outside Cambuslang
Get advice/ help with online banking	Get advice/ help with online banking Don't do this	Get advice/ help with online banking Do this online/ digitally/ by post	Get advice/ help with online banking Always use service in Cambuslang	Get advice/ help with online banking Mostly use service in Cambuslang	Get advice/ help with online banking Mostly use service outside Cambuslang	Get advice/ help with online banking Always use service outside Cambuslang
Pay bills	Pay bills Don't do this	Pay bills Do this online/ digitally/ by post	Pay bills Always use service in Cambuslang	Pay bills Mostly use service in Cambuslang	Pay bills Mostly use service outside Cambuslang	Pay bills Always use service outside Cambuslang
Order foreign currency	Order foreign currency Don't do this	Order foreign currency Do this online/ digitally/ by post	Order foreign currency Always use service in Cambuslang	Order foreign currency Mostly use service in Cambuslang	Order foreign currency Mostly use service outside Cambuslang	Order foreign currency Always use service outside Cambuslang
Get support for financial issues such as debt	Get support for financial issues such as debt Don't do this	Get support for financial issues such as debt Do this online/ digitally/ by post	Get support for financial issues such as debt Always use service in Cambuslang	Get support for financial issues such as debt Mostly use service in Cambuslang	Get support for financial issues such as debt Mostly use service outside Cambuslang	Get support for financial issues such as debt Always use service outside Cambuslang
Pay in cheques	Pay in cheques Don't do this	Pay in cheques Do this online/ digitally/ by post	Pay in cheques Always use service in Cambuslang	Pay in cheques Mostly use service in Cambuslang	Pay in cheques Mostly use service outside Cambuslang	Pay in cheques Always use service outside Cambuslang
Speak to an advisor about your money	Speak to an advisor about your money Don't do this	Speak to an advisor about your money Do this online/ digitally/ by post	Speak to an advisor about your money Always use service in Cambuslang	Speak to an advisor about your money Mostly use service in Cambuslang	Speak to an advisor about your money Mostly use service outside Cambuslang	Speak to an advisor about your money Always use service outside Cambuslang
Manage direct debits or standing orders	Manage direct debits or standing orders Don't do this	Manage direct debits or standing orders Do this online/ digitally/ by post	Manage direct debits or standing orders Always use service in Cambuslang	Manage direct debits or standing orders Mostly use service in Cambuslang	Manage direct debits or standing orders Mostly use service outside Cambuslang	Manage direct debits or standing orders Always use service outside Cambuslang

Comments

Question Title

* 3. How satisfied are you with the current support/ facilities you have for managing your money?

	Very satisfied	Satisfied	Neither satisfied or dissatisfied	Not satisfied	Highly dissatisfied	N/A
Withdraw cash from an ATM	Withdraw cash from an ATM Very satisfied	Withdraw cash from an ATM Satisfied	Withdraw cash from an ATM Neither satisfied or dissatisfied	Withdraw cash from an ATM Not satisfied	Withdraw cash from an ATM Highly dissatisfied	Withdraw cash from an ATM N/A
Withdraw cash by Cashback	Withdraw cash by Cashback Very satisfied	Withdraw cash by Cashback Satisfied	Withdraw cash by Cashback Neither satisfied or dissatisfied	Withdraw cash by Cashback Not satisfied	Withdraw cash by Cashback Highly dissatisfied	Withdraw cash by Cashback N/A
Withdraw cash over the Post Office counter/ a Bank counter outside Cambuslang	Withdraw cash over the Post Office counter/ a Bank counter outside Cambuslang Very satisfied	Withdraw cash over the Post Office counter/ a Bank counter outside Cambuslang Satisfied	Withdraw cash over the Post Office counter/ a Bank counter outside Cambuslang Neither satisfied or dissatisfied	Withdraw cash over the Post Office counter/ a Bank counter outside Cambuslang Not satisfied	Withdraw cash over the Post Office counter/ a Bank counter outside Cambuslang Highly dissatisfied	Withdraw cash over the Post Office counter/ a Bank counter outside Cambuslang N/A
Deposit cash	Deposit cash Very satisfied	Deposit cash Satisfied	Deposit cash Neither satisfied or dissatisfied	Deposit cash Not satisfied	Deposit cash Highly dissatisfied	Deposit cash N/A
Get help/ advice with online banking	Get help/ advice with online banking Very satisfied	Get help/ advice with online banking Satisfied	Get help/ advice with online banking Neither satisfied or dissatisfied	Get help/ advice with online banking Not satisfied	Get help/ advice with online banking Highly dissatisfied	Get help/ advice with online banking N/A
Pay bills	Pay bills Very satisfied	Pay bills Satisfied	Pay bills Neither satisfied or dissatisfied	Pay bills Not satisfied	Pay bills Highly dissatisfied	Pay bills N/A
Order foreign currency	Order foreign currency Very satisfied	Order foreign currency Satisfied	Order foreign currency Neither satisfied or dissatisfied	Order foreign currency Not satisfied	Order foreign currency Highly dissatisfied	Order foreign currency N/A
Get support for financial issues such as debt	Get support for financial issues such as debt Very satisfied	Get support for financial issues such as debt Satisfied	Get support for financial issues such as debt Neither satisfied or dissatisfied	Get support for financial issues such as debt Not satisfied	Get support for financial issues such as debt Highly dissatisfied	Get support for financial issues such as debt N/A
Pay in cheques	Pay in cheques Very satisfied	Pay in cheques Satisfied	Pay in cheques Neither satisfied or dissatisfied	Pay in cheques Not satisfied	Pay in cheques Highly dissatisfied	Pay in cheques N/A
Speak to an advisor about your money	Speak to an advisor about your money Very satisfied	Speak to an advisor about your money Satisfied	Speak to an advisor about your money Neither satisfied or dissatisfied	Speak to an advisor about your money Not satisfied	Speak to an advisor about your money Highly dissatisfied	Speak to an advisor about your money N/A
Manage direct debits or standing orders	Manage direct debits or standing orders Very satisfied	Manage direct debits or standing orders Satisfied	Manage direct debits or standing orders Neither satisfied or dissatisfied	Manage direct debits or standing orders Not satisfied	Manage direct debits or standing orders Highly dissatisfied	Manage direct debits or standing orders N/A

Comments

Question Title

* 4. If you do use face to face services, can you please tell us what is most important to you in getting face to face support/ service?

	Very important	Fairly important	Not very important	Not at all important
It is located in central Cambuslang	It is located in central Cambuslang Very important	It is located in central Cambuslang Fairly important	It is located in central Cambuslang Not very important	It is located in central Cambuslang Not at all important
Opening early (before 9am)	Opening early (before 9am) Very important	Opening early (before 9am) Fairly important	Opening early (before 9am) Not very important	Opening early (before 9am) Not at all important
Opening evenings (5-7pm)	Opening evenings (5-7pm) Very important	Opening evenings (5-7pm) Fairly important	Opening evenings (5-7pm) Not very important	Opening evenings (5-7pm) Not at all important
Privacy - no-one can overhear me	Privacy - no-one can overhear me Very important	Privacy - no-one can overhear me Fairly important	Privacy - no-one can overhear me Not very important	Privacy - no-one can overhear me Not at all important
Being able to book an appointment	Being able to book an appointment Very important	Being able to book an appointment Fairly important	Being able to book an appointment Not very important	Being able to book an appointment Not at all important
Being able to pop in without an appointment	Being able to pop in without an appointment Very important	Being able to pop in without an appointment Fairly important	Being able to pop in without an appointment Not very important	Being able to pop in without an appointment Not at all important
Quick and easy to use	Quick and easy to use Very important	Quick and easy to use Fairly important	Quick and easy to use Not very important	Quick and easy to use Not at all important
No step access/ wheelchair accessible	No step access/ wheelchair accessible Very important	No step access/ wheelchair accessible Fairly important	No step access/ wheelchair accessible Not very important	No step access/ wheelchair accessible Not at all important
Friendly and supportive environment	Friendly and supportive environment Very important	Friendly and supportive environment Fairly important	Friendly and supportive environment Not very important	Friendly and supportive environment Not at all important
Trusted people delivering the service	Trusted people delivering the service Very important	Trusted people delivering the service Fairly important	Trusted people delivering the service Not very important	Trusted people delivering the service Not at all important
Not feeling pressured by people in a queue behind you	Not feeling pressured by people in a queue behind you Very important	Not feeling pressured by people in a queue behind you Fairly important	Not feeling pressured by people in a queue behind you Not very important	Not feeling pressured by people in a queue behind you Not at all important
Saturday opening	Saturday opening Very important	Saturday opening Fairly important	Saturday opening Not very important	Saturday opening Not at all important
Sunday opening	Sunday opening Very important	Sunday opening Fairly important	Sunday opening Not very important	Sunday opening Not at all important

Comments

Question Title

* 5. If support were available to help you bank online, would you be interested in learning?

Yes, definitely

Maybe

No, I don't want to bank online

No, I already bank online

Comments

Question Title

* 6. If support was available to give you face to face help for money problems, would you be likely to use it?

Yes, definitely

Maybe

No, I've already got support

No, I don't need support

Comments

Question Title

* 7. We would like to understand how you use the Post Office Counter in Cambuslang. Can you tell us which of these services you use, and how frequently?

	My first choice of service	Have used occasionally	Never use - do at some other physical location	Never use - do online or by post	Didn't know that the Post Office offered this service
Withdrawing cash over a counter	Withdrawing cash over a counter My first choice of service	Withdrawing cash over a counter Have used occasionally	Withdrawing cash over a counter Never use - do at some other physical location	Withdrawing cash over a counter Never use - do online or by post	Withdrawing cash over a counter Didn't know that the Post Office offered this service
Withdrawing cash at an ATM in the Post Office	Withdrawing cash at an ATM in the Post Office My first choice of service	Withdrawing cash at an ATM in the Post Office Have used occasionally	Withdrawing cash at an ATM in the Post Office Never use - do at some other physical location	Withdrawing cash at an ATM in the Post Office Never use - do online or by post	Withdrawing cash at an ATM in the Post Office Didn't know that the Post Office offered this service
Withdrawing cash at an ATM on the outside of the Post Office	Withdrawing cash at an ATM on the outside of the Post Office My first choice of service	Withdrawing cash at an ATM on the outside of the Post Office Have used occasionally	Withdrawing cash at an ATM on the outside of the Post Office Never use - do at some other physical location	Withdrawing cash at an ATM on the outside of the Post Office Never use - do online or by post	Withdrawing cash at an ATM on the outside of the Post Office Didn't know that the Post Office offered this service
Depositing cash or cheques	Depositing cash or cheques My first choice of service	Depositing cash or cheques Have used occasionally	Depositing cash or cheques Never use - do at some other physical location	Depositing cash or cheques Never use - do online or by post	Depositing cash or cheques Didn't know that the Post Office offered this service
Paying bills	Paying bills My first choice of service	Paying bills Have used occasionally	Paying bills Never use - do at some other physical location	Paying bills Never use - do online or by post	Paying bills Didn't know that the Post Office offered this service
Getting foreign currency	Getting foreign currency My first choice of service	Getting foreign currency Have used occasionally	Getting foreign currency Never use - do at some other physical location	Getting foreign currency Never use - do online or by post	Getting foreign currency Didn't know that the Post Office offered this service

Comments

Question Title

* 8. What do you think of the service you can get at your Cambuslang Post Office Counter for cash and financial services? (if you never use the Post Office Counter for these purposes, please skip this question)

	Highly satisfied	Satisfied	Neither satisfied or dissatisfied	Dissatisfied	Highly dissatisfied
Convenience of location	Convenience of location Highly satisfied	Convenience of location Satisfied	Convenience of location Neither satisfied or dissatisfied	Convenience of location Dissatisfied	Convenience of location Highly dissatisfied
Safety of location	Safety of location Highly satisfied	Safety of location Satisfied	Safety of location Neither satisfied or dissatisfied	Safety of location Dissatisfied	Safety of location Highly dissatisfied
Physical accessibility of services	Physical accessibility of services Highly satisfied	Physical accessibility of services Satisfied	Physical accessibility of services Neither satisfied or dissatisfied	Physical accessibility of services Dissatisfied	Physical accessibility of services Highly dissatisfied
Space inside the Post Office	Space inside the Post Office Highly satisfied	Space inside the Post Office Satisfied	Space inside the Post Office Neither satisfied or dissatisfied	Space inside the Post Office Dissatisfied	Space inside the Post Office Highly dissatisfied
Time taken to be served	Time taken to be served Highly satisfied	Time taken to be served Satisfied	Time taken to be served Neither satisfied or dissatisfied	Time taken to be served Dissatisfied	Time taken to be served Highly dissatisfied
Speed of services offered	Speed of services offered Highly satisfied	Speed of services offered Satisfied	Speed of services offered Neither satisfied or dissatisfied	Speed of services offered Dissatisfied	Speed of services offered Highly dissatisfied
Privacy for transactions	Privacy for transactions Highly satisfied	Privacy for transactions Satisfied	Privacy for transactions Neither satisfied or dissatisfied	Privacy for transactions Dissatisfied	Privacy for transactions Highly dissatisfied
Confidence that transaction has been done accurately	Confidence that transaction has been done accurately Highly satisfied	Confidence that transaction has been done accurately Satisfied	Confidence that transaction has been done accurately Neither satisfied or dissatisfied	Confidence that transaction has been done accurately Dissatisfied	Confidence that transaction has been done accurately Highly dissatisfied
Friendliness of staff	Friendliness of staff Highly satisfied	Friendliness of staff Satisfied	Friendliness of staff Neither satisfied or dissatisfied	Friendliness of staff Dissatisfied	Friendliness of staff Highly dissatisfied
Capability of the staff	Capability of the staff Highly satisfied	Capability of the staff Satisfied	Capability of the staff Neither satisfied or dissatisfied	Capability of the staff Dissatisfied	Capability of the staff Highly dissatisfied

Comments

Question Title

* 9. Can you tell us which Bank/ building society you have your main current account with? (this is so that we can ensure that we liaise with the right banks to support our community)

Royal Bank of Scotland / NatWest

Bank of Scotland

Clydesdale / Virgin Money

Lloyds

Barclays

Nationwide

TSB

Santander

Halifax

Co-operative

Nationwide

Tesco

I don't have a bank account

Other (please specify)

Question Title

* 10. Finally, can you tell us a little about you? First, how old are you?

Under 18

18-24

25-34

35-44

45-54

55-64

65-79

80+

Question Title

* 11. We would like to understand your employment status. Are you:

Working full time

Working part time

Retired

Not working right now

Student

Question Title

* 12. We would like to understand your connection to this community. Please tell us about where you live:

I live in walking distance of the centre of Cambuslang

I live just outside walking distance, but Cambuslang is my nearest place to shop

I live elsewhere

Question Title

* 13. We would like to understand your connection to this community. Can you tell us about where you normally work (when not restricted by Covid-19)?

I work within walking distance of the centre of Cambuslang (including if you work from home)

I work just outside walking distance of the centre of Cambuslang, but Cambuslang is my nearest place to shop

I work elsewhere

Not applicable

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* 14. Are you using Camuslang Main St more as a result of Covid?

Yes - I am using the Main St more

About the same as before

No - I am using the Main St less

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* 15. Thank you for taking part. If you'd like to receive information on the results of the survey, and the progress of the pilot, please provide the following information (which will only be used to communicate about the pilot and not for any other purposes)

Name

Address

Postcode

Email Address