Cambuslang has been chosen to be a 'Community Access to Cash Pilot' following a successful application by Cambuslang Community Council. We are one of 9 towns and villages across the UK where different ideas will be tested to improve access to cash. We are exploring new options and want to understand what you need.

A core part of our plan is to create a new 'banking hub' on Cambuslang Main Street, a physical space for cash and core banking transactions. This is being developed by a group of community organisations, including Cambuslang Community Council, Cambuslang Citizen Advice Bureau, Cambuslang Credit Union, Central Cambuslang Tenants & Residents Association, Healthy n Happy CDT and LEAP

We are keen to understand the services you currently use, and what you think of them, so we can design something which would work for Cambuslang.

We would be very grateful if you could complete this survey to help us design the right solution to meet your needs.

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* 1. What cash-related services do you currently use, and where?

  Don't do this Always use service in Cambuslang Mostly use service in Cambuslang Mostly use service outside Cambuslang Always use service outside Cambuslang
Withdraw cash from an ATM
Withdraw cash by Cashback
Withdraw cash over a Post Office/ Bank counter
Deposit cash

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* 2. How do you currently manage other financial matters?

  Don't do this Do this online/ digitally/ by post Always use service in Cambuslang Mostly use service in Cambuslang Mostly use service outside Cambuslang Always use service outside Cambuslang
Get advice/ help with online banking
Pay bills
Order foreign currency
Get support for financial issues such as debt
Pay in cheques
Speak to an advisor about your money
Manage direct debits or standing orders

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* 3. How satisfied are you with the current support/ facilities you have for managing your money?

  Very satisfied Satisfied Neither satisfied or dissatisfied Not satisfied Highly dissatisfied  N/A
Withdraw cash from an ATM
Withdraw cash by Cashback
Withdraw cash over the Post Office counter/ a Bank counter outside Cambuslang
Deposit cash
Get help/ advice with online banking
Pay bills
Order foreign currency
Get support for financial issues such as debt
Pay in cheques
Speak to an advisor about your money
Manage direct debits or standing orders

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* 4. If you do use face to face services, can you please tell us what is most important to you in getting face to face support/ service? 

  Very important Fairly important Not very important Not at all important
It is located in central Cambuslang
Opening early (before 9am)
Opening evenings (5-7pm)
Privacy - no-one can overhear me
Being able to book an appointment
Being able to pop in without an appointment
Quick and easy to use 
No step access/ wheelchair accessible
Friendly and supportive environment
Trusted people delivering the service
Not feeling pressured by people in a queue behind you
Saturday opening
Sunday opening

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* 5. If support were available to help you bank online, would you be interested in learning?

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* 6. If support was available to give you face to face help for money problems, would you be likely to use it?

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* 7. We would like to understand how you use the Post Office  Counter in Cambuslang. Can you tell us which of these services you use, and how frequently?

  My first choice of service Have used occasionally Never use - do at some other physical location Never use - do online or by post Didn't know that the Post Office offered this service
Withdrawing cash over a counter
Withdrawing cash at an ATM in the Post Office
Withdrawing cash at an ATM on the outside of the Post Office
Depositing cash or cheques
Paying bills
Getting foreign currency

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* 8. What do you think of the service you can get at your Cambuslang Post Office Counter for cash and financial services? (if you never use the Post Office Counter for these purposes, please skip this question)

  Highly satisfied Satisfied Neither satisfied or dissatisfied  Dissatisfied  Highly dissatisfied
Convenience of location
Safety of location
Physical accessibility of services
Space inside the Post Office
Time taken to be served    
Speed of services offered
Privacy for transactions
Confidence that transaction has been done accurately
Friendliness of staff
Capability of the staff

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* 9. Can you tell us which Bank/ building society you have your main current account with? (this is so that we can ensure that we liaise with the right banks to support our community)

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* 10. Finally, can you tell us a little about you? First, how old are you?

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* 11. We would like to understand your employment status. Are you:

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* 12. We would like to understand your connection to this community. Please tell us about where you live:

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* 13. We would like to understand your connection to this community. Can you tell us about where you normally work (when not restricted by Covid-19)?

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* 14. Are you using Camuslang Main St more as a result of Covid?

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* 15. Thank you for taking part. If you'd like to receive information on the results of the survey, and the progress of the pilot, please provide the following information (which will only be used to communicate about the pilot and not for any other purposes)

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