The evaluation is being done by ACT Recovery which is headed by Professor David Best and is being funded by Gamble Aware.

What is the purpose of the research?
 The purpose of the research is to assess the extent of need for treatment and support for gambling problems and affected others, and assesses geographic variations in support needs and how they differ across various populations. The benefits of this research will be to help the overall gambling treatment sector better address the gaps in providing services to existing problem gamblers and affected others, as well as provide insight into how to reach those that have not yet engaged with services, and therefore improve the experiences of gamblers and family members.


We have asked you to take part as you are engaged, or have engaged in the past, with gambling treatment services, so it is your experience as a consumer of these services and opinion that is extremely valuable and necessary to this research.


                                      How can I be involved with the research?   

Your input into the evaluation will take the form of participation in completing this online survey in order to address existing strengths and gaps within the overall gambling treatment system. The purpose of this data collection is to gain insight into your understandings, experiences and training surrounding the needs of individuals who have experienced problem gambling and how to improve service delivery.

What does agreeing to be involved mean for me?   
We would like you to give your feedback in completing this questionnaire and for your indicated experiences to be used to evaluate and inform the Gamble Aware Needs Assessment.

Participation is completely voluntary and there is neither advantage nor disadvantage as a result of deciding to participate or not. You are free to leave or decline to complete the survey at any time. If you change your mind about taking part or any of your data being included in the study after it has been collected, you can ask for it to be deleted from the system up to seven days later by contacting me using the contact details found at the bottom of this sheet. 

What will be done with my data and the research findings?

Collecting and Using Personal Data: We will only collect information that is essential for the purpose of the research. Research data is anonymised Once again, there will be NO personal identifiable data collected by ACT.

The only people who will have access to your data are the research team. It will also be deleted from all systems after 10 years.

To communicate our research to the public and the academic community your anonymised data is likely to form part of a research publication or conference presentation or public talk.

The privacy of your personal data is paramount and will not be disclosed. The University NEVER sells personal data to third parties.

Storage and Security

The University takes a robust approach to protecting the information it holds with dedicated storage areas for research data with controlled access. If you are participating in a particularly sensitive project the University puts into place additional layers of security. The University has Cyber Essentials certification.

Alongside these technical measures there are comprehensive and effective policies and processes in place to ensure that users and administrators of University information are aware of their obligations and responsibilities for the data they have access to. By default, people are only granted access to the information they require to perform their duties. Training is provided to new staff joining the University and existing staff have training and expert advice available if needed.


Your information will not be kept for longer than is necessary and is kept in an anonymised format.  No one outside of the research team and the psychological service will have access to your data.

Contact Us
You should contact the Data Protection Officer if:

              1. you have a query about how your data is used by the University

              2. you would like to report a data security breach (e.g. if you think your personal data has been lost or disclosed inappropriately)

                3. you would like to complain about how the University has used your personal data


Our postal address is: Sheffield Hallam University, Howard Street, Sheffield S1 1WB

Our telephone number is: 0114 225 5555

Further Information and Support

Please see more information about how the University uses personal data section.

TheInformationCommissioneristheregulatorforGDPRandyouhavetherighttoraiseconcernswiththeCommissioner. The Information Commissioner's Office (ICO) has a website with information and guidance for members of the public:

The Information Commissioner's Office operates a telephone helpline, live chat facility and email enquiry service. You can also report concerns online. For more information please see the Contact Us page of their website:

By taking part, you are agreeing for your anonymised responses to the ‘toolkit’ sessions (including reflections by you worker) to be used and re-used for any other research purposes, including being stored and shared. The data are destroyed/ deleted completely 10 years after the end of the research project.

Confidentiality will be maintained, and your data will only be used in this research. This may mean quotations from those who have taken part in interviews may be used, but these quotes are always used anonymously as no names are ever used.

Any questions or concerns?
If you would like any further information about the research, please contact:  Rebecca Apperson at or the project lead Professor David Best on


Others to talk to……
If you would like to speak to someone about any feelings you are struggling with as a result of taking part, below are some support organisations:

Samaritans (24/7 freephone): 116 123

The University undertakes research as part of its function for the community under its legal status. Data protection allows us to use personal data for research with appropriate safeguards in place under the legal basis of public tasks that are in the public interest. A full statement of your rights can be found at: However, all University research is reviewed to ensure that participants are treated appropriately and their rights respected. This study was approved by UREC with [insert Converis number]. Further information at



 National Gambling Helpline: 0808 8020 133

GamCare :

Gamblers Anonymous: https: