Haringey Heartlands

Stakeholder Survey

Between November 2015 and August 2017, National Grid, in partnership with our contractors, dismantled the Clarendon Road gas holders and prepared the ground for future use.

As part of our commitment to local engagement, we like to gather feedback from the community. We want to know how well informed you were about the work, how the work impacted you, and how you felt National Grid performed throughout the process.

This is very important to us and we will use the information you provide to inform future projects. We would very much appreciate you taking the time to fill in the survey below.

Question Title

* Contact details

Name

Address line 1

Address line 2

Postcode

Telephone

Question Title

* 1) Did you receive letters and leaflets from National Grid introducing proposals to dismantle the gas holders and carry out site enabling works?

Yes

Can't remember

Question Title

* 2) Did the letters and leaflets explain the dismantling process clearly and in enough detail?

Yes

Can't remember

Question Title

* 3) Did you understand the reasons for dismantling the gas holders?

Yes

Can't remember

Question Title

* 4) Was it made clear to you that we operate a community helpline for any queries?

Yes

Can't remember

Question Title

* 5) Were you aware of the various methods of contact (phone, email, post) local residents were able to have with National Grid's community relations team?

Yes

Can't remember

Question Title

* 6) How satisfied are you with the communications provided to you by National Grid throughout the works?

Very satisfied

Satisfied

Can't remember

Dissatisfied

Very dissatisfied

Question Title

* 7) What level of disruption (if any) did you encounter in each of the following areas throughout the duration of the project?

	None	Acceptable	Needs improvement	Unacceptable
Noise	Noise None	Noise Acceptable	Noise Needs improvement	Noise Unacceptable
Traffic disruption	Traffic disruption None	Traffic disruption Acceptable	Traffic disruption Needs improvement	Traffic disruption Unacceptable
Vibration	Vibration None	Vibration Acceptable	Vibration Needs improvement	Vibration Unacceptable

Question Title

* 8) Did you feel the need to contact our community relations team?

Yes, satisfied with the response

Yes, dissatisfied with the response

No, did not make any complaint

Question Title

* 9) Did you know about our monthly meetings with the Haringey Heartlands Residents and Business Liaison Group (RBLG)?

Yes, I attended it

Yes, I was aware of it

Question Title

* 10) Do you know who National Grid is, and what it is aiming to achieve?

Yes

Somewhat

Less than I would like

Haringey Heartlands

Stakeholder Survey

Question Title

* Contact details

Question Title

* 1) Did you receive letters and leaflets from National Grid introducing proposals to dismantle the gas holders and carry out site enabling works?

Question Title

* 2) Did the letters and leaflets explain the dismantling process clearly and in enough detail?

Question Title

* 3) Did you understand the reasons for dismantling the gas holders?

Question Title

* 4) Was it made clear to you that we operate a community helpline for any queries?

Question Title

* 5) Were you aware of the various methods of contact (phone, email, post) local residents were able to have with National Grid's community relations team?

Question Title

* 6) How satisfied are you with the communications provided to you by National Grid throughout the works?

Question Title

* 7) What level of disruption (if any) did you encounter in each of the following areas throughout the duration of the project?

Question Title

* 8) Did you feel the need to contact our community relations team?

Question Title

* 9) Did you know about our monthly meetings with the Haringey Heartlands Residents and Business Liaison Group (RBLG)?

Question Title

* 10) Do you know who National Grid is, and what it is aiming to achieve?

Question Title

* 11) Please summarise your experience of National Grid's recent work in your area

Question Title

* 12) How could we improve our community relations activities on similar projects?

Question Title

* 13) Do you have any other comments about National Grid or our work at the Clarendon Road Gasworks?