Thank you for taking our survey, your feedback is important and helps us to shape our future services.

Your responses will be anonymous but should you wish to discuss your experiences further then please email sgpfed.feedback@nhs.net 

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* 1. Overall, how was your experience of our service?

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* 2. Generally, how easy is it to get through to someone at Unity Healthcare on the phone?

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* 3. Last time you had a general practice appointment, how good was the healthcare professional at giving you enough time? This could be a face to face appointment, telephone appointment or eConsult response.

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* 4. Last time you had a general practice appointment, how good was the healthcare professional at listening to you? This could be a face to face appointment, telephone appointment or eConsult response.

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* 5. Last time you had a general practice appointment, how good was the healthcare professional at treating you with care and concern? This could be a face to face appointment, telephone appointment or eConsult response.

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* 6. During your last general practice appointment did you have confidence and trust in the healthcare professional you saw, spoke to or received a response from? This could be a face to face appointment, telephone appointment or eConsult response.

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* 7. Overall, how would you rate your experience of making an appointment?

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* 8. How satisfied are you with the practices appointment times?

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* 9. During your last appointment did you feel that the healthcare professional recognised and/or understood any mental health needs that you might have had? This could be a face to face appointment, telephone appointment or eConsult response.

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* 10. Were you satisfied with the type of appointment (or appointments) you were offered?

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* 11. Last time you had a general practice appointment, did you feel involved in the decisions about your care and treatment?

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* 12. Last time you had a general practice appointment, did you feel your needs were met?

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* 13. Do you have any other comments about the service at Unity Healthcare? If you would like a member of our team to contact you please email sgpfed.feedback@nhs.net

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