Please take 2 minutes of your time to answer this survey

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* 1. Your full name:

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* 2. On a scale from 0 (extremely dissatisfied) to 10 (extremely satisfied), please rate how satisfied you were with the following aspects of our customer service:

  0 1 2 3 4 5 6 7 8 9 10
Reliability
Assurance
Empathy
Responsiveness
Technical knowledge

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* 3. On a scale from extremely dissatisfied to extremely satisfied, please rate how you found the response time to:

  Extremely dissatisfied Dissatisfied Neutral Satisfied Extremely satisfied
Calls
Emails
Letters

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* 4. The following questions relate to the customer service representative you communicated with most recently. Please indicate whether you agree or disagree with the following statements:

  Strongly Disagree Disagree Neutral Agree Strongly Agree
The customer service representative was very courteous
The customer service representative handled my call quickly
The customer service representative was very knowledgeable
The customer service representative was very friendly

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* 5. The process for getting your concerns resolved was:

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* 6. Please tell us why you gave that score:

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* 7. On a scale from 0 (extremely dissatisfied) to 10 (extremely satisfied), please rate how satisfied you are with the following aspects of our Truma products:

  0 1 2 3 4 5 6 7 8 9 10
Quality of the product
Length of life of the product
Design of the product
Consistency of quality
Range of products

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* 8. Please tell us why you gave that score:

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* 9. How likely is it that you would recommend this company to a friend or colleague?

Not at all likely
Extremely likely
Thank you for your time!

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