Truma Customer service feedback survey Please take 2 minutes of your time to answer this survey Question Title * 1. Your full name: Question Title * 2. On a scale from 0 (extremely dissatisfied) to 10 (extremely satisfied), please rate how satisfied you were with the following aspects of our customer service: 0 1 2 3 4 5 6 7 8 9 10 Reliability Reliability 0 Reliability 1 Reliability 2 Reliability 3 Reliability 4 Reliability 5 Reliability 6 Reliability 7 Reliability 8 Reliability 9 Reliability 10 Assurance Assurance 0 Assurance 1 Assurance 2 Assurance 3 Assurance 4 Assurance 5 Assurance 6 Assurance 7 Assurance 8 Assurance 9 Assurance 10 Empathy Empathy 0 Empathy 1 Empathy 2 Empathy 3 Empathy 4 Empathy 5 Empathy 6 Empathy 7 Empathy 8 Empathy 9 Empathy 10 Responsiveness Responsiveness 0 Responsiveness 1 Responsiveness 2 Responsiveness 3 Responsiveness 4 Responsiveness 5 Responsiveness 6 Responsiveness 7 Responsiveness 8 Responsiveness 9 Responsiveness 10 Technical knowledge Technical knowledge 0 Technical knowledge 1 Technical knowledge 2 Technical knowledge 3 Technical knowledge 4 Technical knowledge 5 Technical knowledge 6 Technical knowledge 7 Technical knowledge 8 Technical knowledge 9 Technical knowledge 10 Question Title * 3. On a scale from extremely dissatisfied to extremely satisfied, please rate how you found the response time to: Extremely dissatisfied Dissatisfied Neutral Satisfied Extremely satisfied Calls Calls Extremely dissatisfied Calls Dissatisfied Calls Neutral Calls Satisfied Calls Extremely satisfied Emails Emails Extremely dissatisfied Emails Dissatisfied Emails Neutral Emails Satisfied Emails Extremely satisfied Letters Letters Extremely dissatisfied Letters Dissatisfied Letters Neutral Letters Satisfied Letters Extremely satisfied Question Title * 4. The following questions relate to the customer service representative you communicated with most recently. Please indicate whether you agree or disagree with the following statements: Strongly Disagree Disagree Neutral Agree Strongly Agree The customer service representative was very courteous The customer service representative was very courteous Strongly Disagree The customer service representative was very courteous Disagree The customer service representative was very courteous Neutral The customer service representative was very courteous Agree The customer service representative was very courteous Strongly Agree The customer service representative handled my call quickly The customer service representative handled my call quickly Strongly Disagree The customer service representative handled my call quickly Disagree The customer service representative handled my call quickly Neutral The customer service representative handled my call quickly Agree The customer service representative handled my call quickly Strongly Agree The customer service representative was very knowledgeable The customer service representative was very knowledgeable Strongly Disagree The customer service representative was very knowledgeable Disagree The customer service representative was very knowledgeable Neutral The customer service representative was very knowledgeable Agree The customer service representative was very knowledgeable Strongly Agree The customer service representative was very friendly The customer service representative was very friendly Strongly Disagree The customer service representative was very friendly Disagree The customer service representative was very friendly Neutral The customer service representative was very friendly Agree The customer service representative was very friendly Strongly Agree Question Title * 5. The process for getting your concerns resolved was: Very unsatisfactory Somewhat unsatisfactory About average Somewhat satisfactory Very satisfactory Very unsatisfactory Somewhat unsatisfactory About average Somewhat satisfactory Very satisfactory Question Title * 6. Please tell us why you gave that score: Question Title * 7. On a scale from 0 (extremely dissatisfied) to 10 (extremely satisfied), please rate how satisfied you are with the following aspects of our Truma products: 0 1 2 3 4 5 6 7 8 9 10 Quality of the product Quality of the product 0 Quality of the product 1 Quality of the product 2 Quality of the product 3 Quality of the product 4 Quality of the product 5 Quality of the product 6 Quality of the product 7 Quality of the product 8 Quality of the product 9 Quality of the product 10 Length of life of the product Length of life of the product 0 Length of life of the product 1 Length of life of the product 2 Length of life of the product 3 Length of life of the product 4 Length of life of the product 5 Length of life of the product 6 Length of life of the product 7 Length of life of the product 8 Length of life of the product 9 Length of life of the product 10 Design of the product Design of the product 0 Design of the product 1 Design of the product 2 Design of the product 3 Design of the product 4 Design of the product 5 Design of the product 6 Design of the product 7 Design of the product 8 Design of the product 9 Design of the product 10 Consistency of quality Consistency of quality 0 Consistency of quality 1 Consistency of quality 2 Consistency of quality 3 Consistency of quality 4 Consistency of quality 5 Consistency of quality 6 Consistency of quality 7 Consistency of quality 8 Consistency of quality 9 Consistency of quality 10 Range of products Range of products 0 Range of products 1 Range of products 2 Range of products 3 Range of products 4 Range of products 5 Range of products 6 Range of products 7 Range of products 8 Range of products 9 Range of products 10 Question Title * 8. Please tell us why you gave that score: Question Title * 9. How likely is it that you would recommend this company to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Thank you for your time! Done