Environmental Services - Direct Services provides a wide range of services to Moray residents.

PART D of this survey asks about your experience of and views on Transportation, Roads, Winter Maintenance and Flooding. This part of the questionnaire should only take a few minutes to complete, and is an opportunity for you to inform decisions in this area. You can complete as many sections as you like of the Direct Services Survey. All information you provide to us is strictly confidential and will be held in accordance with the Data Protection Act (1998).

* 1. How satisfied or dissatisfied are you with the following aspects of local public transport provided by Moray Council?

  Not used in last year Very Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied
Provision of bus stops, and condition of shelters (if provided)
'Dial M for Moray' Dial-a-Bus
Provision of school transport
Provision of school crossing patrollers
Provision of Public Transport information overall

* 2. If you are not satisfied with any of the above service areas, please share your comments:

* 3. What improvements, if any, would you like to see made to Public Transport in Moray?

* 4. Thinking about improving cycling facilities in your local area, what do you think are the TOP THREE priorities? Please select up to 3 options.

* 5. Please let us know of any specific locations for new or improved cycling facilities:

* 6. The 'Access to Streets' project is one of the ways the Council is making Moray’s streets accessible to all, and safer for all. This includes providing barrier-free street routes for those with visual/physical impairment, and those with pushchairs. How would you rate the accessibility of streets in your local area?

  Very Good Good Neither Good nor Poor Poor Very Poor Don’t know / Not applicable
Provision of safe crossing points
Drop kerb crossing points (e.g. for pushchairs or wheelchairs)
Footways being kept clear of obstructions ( e.g. parked cars, advertising boards)

* 7. If you wish to tell us more about your answer, please share in the space below:

* 8. Thinking about travelling in your local area, please give us your opinion on road safety.

  Very Safe Safe Neither Safe nor Unsafe Unsafe Very Unsafe Don’t know / Not applicable
How safe do you think our roads are?
How safe do you think our pavements and cycle tracks are?
How safe do you think your children are when they are travelling within Moray?

* 9. If you wish to tell us more about your concerns, please share in the space below:

* 10. Thinking about your use of the following services over the last year, how would you rate these?

  Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied Not used in the past year
Provision permits for skips/scaffolding
Disabled Parking spaces
Car parks
Harbours

* 11. If you are not satisfied with these services, why is this? Please use the box below to tell us a little more:

* 12. Utilities companies have a statutory right to lay apparatus in and over the road.  Road works are coordinated where possible, but can still cause delays and inconvenience.  Based on your experience, please give your views on the following:

  Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied Not used in the past year
Notice of roadworks before they happen
Time taken to complete roadworks
Sign posting  of road diversions was adequate and clear
The guarding of works was adequate
The reinstatement of the road / footway was to a good standard
The waiting time was an acceptable level

* 13. Please tell us which utility or utilities you are referring to in your answers here:

* 14. Regarding potholes in roads, compared to a year ago how would you rate the change?

* 15. Below are aspects of the general condition of Council Road Assets. How would you rate these? 

  Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied Not used in the past year
Main Roads (e.g. A roads)
Residential Roads
Rural Roads
Footways and paths
Cycle tracks
Road Drainage
Road Signs
Condition of Road Markings (e.g. white lines)
Road Safety Barrier
Pedestrian Barrier

* 16. Below are aspects of the Maintenance of Council Roads Assets. How would you rate these?

  Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied Not used in the past year
Speed road potholes repaired
Quality of road pothole repairs
Cleanliness of roads & verges
Frequency of gully emptying
Keeping drainage clear and working
Road Drainage
Cleanliness of road signs
Condition of Road Markings (e.g. white lines)
Speed of bridges repair
Speed of street light repair
Speed of traffic signal repair

* 17. If you are not satisfied with these Roads services, why is this? Please use the box below to tell us a little more:

* 18. Thinking about winter maintenance of roads and footpaths in Moray over the last year, how would you rate the following?

  Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied Not used in the past year
Gritting of main roads
Gritting of residential roads
Gritting of rural roads
Gritting of footways / paths / cycle tracks
Snow clearing of all council roads
Snow clearing of footways/paths
Cleanliness of road signs
Snow clearing of cycle tracks / paths
Snow clearing of council car parks

* 19. If you are not satisfied with these services, why is this? Please use the box below to tell us a little more:

* 20. Would you say illumination of street lighting in your local area is:

* 21. And do you think that Moray Council should be:

  Yes No Don't know
Permanently switching off more street lights?
Switching off more lights after midnight? 
Dimming more lights after midnight?

* 22. Please use the box below to tell us a little more (including suggestions for where you feel switching off / dimming would be appropriate:)

* 23. Thinking about Flood Management in Moray over the last year, how would you rate the following?

  Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied Don't know/Not applicable
Maintenance of the Council's seven major flood schemes
Clearance of rivers / burns
Coastal Protection
Ability to investigate / respond to flood incidents
Designing and constructing flood prevention measures
Advice on flood risk
Raising awareness of flood risk

* 24. If you are not satisfied with any area of Flood Management, why is this? Please use the box below to tell us a little more:

* 25. If you have contacted the Council to report a Transportation/ Roads / Winter Maintenance / Flooding  issue / or enquiry over the last 12 months, how satisfied or dissatisfied were you with the following aspects on how your enquiry was handled?

  Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied Not applicable
Ease of contact
Friendliness / Co-operation of staff
Speed and quality of response
Your enquiry / problem overall

* 26. Please provide your postcode to enable us to target our improvements to the right geographical areas in Moray. Your postcode will not be used for any other purpose.

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