The COVID-19 outbreak has been a difficult time for us all, including local health, care, wellbeing and community support services such as hospitals, homecare agencies and charity organisations.

These services have had to adapt to help protect the public, their staff, clients and visitors, with many introducing a ‘digital’ way for you to use their service. This may have involved using technology such as computers, tablets or smartphones to use the service via the internet, not just a phone call.

A partnership of local organisations, including the NHS in Devon, would like to know more about your experience with this new digital way of using services. Whether positive or negative, or for yourself or those you care about, please let them know what you think about this new digital change by filling out the survey below.

With essential services facing unprecedented challenges, it is really important to share your feedback on what is working well or what may need addressing. It really could make a difference, as those leading these local services may use your feedback to improve their offer to you.

This survey is for people who have tried to use local services, find advice or connect with others ‘digitally’ in the past twelve months.


If you require help to fill out this survey, please call Healthwatch Torbay on Freephone 08000 520 029.

Please be aware: Although we are not asking you for any identifiable information, all survey data is processed in accordance with the General Data Protection Regulation (GDPR) and relevant data protection law.

Question Title

* Do you own or have you ever used any of the following devices or equipment?
(Please tick all that apply)

Question Title

* Do you use or have you ever used any of the following internet services?
(Please tick all that apply)

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