Money Advice Plus Survey Question Title * 1. What is your relationship with Money Advice Plus? refer clients signpost/give out information about services work with mutual clients commission services Other (please specify) OK Question Title * 2. What type of organisation do you work for/what is your role? Housing Association Social Worker Local Authority Other Mental Health Team Support Worker Other Other (please specify) OK Question Title * 3. Have you made a referral to Money Advice Plus in the last 12 months? Yes No OK Question Title * 4. How do you rate Money Advice Plus for the following? very poor ok but could be better good excellent not applicable/don't know How we respond to referrals How we respond to referrals very poor How we respond to referrals ok but could be better How we respond to referrals good How we respond to referrals excellent How we respond to referrals not applicable/don't know Length of wait for client Length of wait for client very poor Length of wait for client ok but could be better Length of wait for client good Length of wait for client excellent Length of wait for client not applicable/don't know Keeping you informed about the progress of referrals Keeping you informed about the progress of referrals very poor Keeping you informed about the progress of referrals ok but could be better Keeping you informed about the progress of referrals good Keeping you informed about the progress of referrals excellent Keeping you informed about the progress of referrals not applicable/don't know Keeping you informed about our work with a client Keeping you informed about our work with a client very poor Keeping you informed about our work with a client ok but could be better Keeping you informed about our work with a client good Keeping you informed about our work with a client excellent Keeping you informed about our work with a client not applicable/don't know Support for the client Support for the client very poor Support for the client ok but could be better Support for the client good Support for the client excellent Support for the client not applicable/don't know The outcome for the client The outcome for the client very poor The outcome for the client ok but could be better The outcome for the client good The outcome for the client excellent The outcome for the client not applicable/don't know OK Question Title * 5. How could we improve our service? OK Question Title * 6. What do we excel at? OK Question Title * 7. Is there anything else that you would like to say about this survey, or about Money Advice Plus? OK Question Title * 8. Are you happy for us to contact you in the future with news or information about our activities? If so please put your email address in the box below along with your name, job title and organisation (please be aware that if you do, your answers to the survey will no longer be anonymous) OK DONE