Grosvenor Road Surgery Telephone Calls Survey

We currently receive hundreds of phone calls every day

We have made improvements to try to reduce our call numbers

This will help us answer the phone when someone is unwell and needs to get through!

Please fill in our survey to help us improve the service we provide for our patients

Question Title

* 1. How often do you call the surgery each year?

A few times per week

A few times per month

A few times per year

Yearly

Never

Question Title

* 2. For what reasons have you called the surgery?

To book an appointment

To request a prescription

To enquire about test results

General Enquiry / Information

Question Title

* 3. Are you aware of any of the changes we've made to reduce our call numbers (so patients don't wait as long when they call the surgery)?

New updated website with more information patients commonly enquire about

Online repeat prescription requests

Online appointment booking

Question Title

* 4. When arranging an appointment, what methods do you use?

Online appointments service

Phone call

Request a reception desk

Morning walk-in clinic

Question Title

* 5. When requesting repeat prescriptions, what methods do you use?

Online prescription service

Phone call

Request at reception desk

Pharmacy arranges repeat prescriptions

Question Title

* 6. We work closely with local pharmacies. Have you used any of the following services at your local pharmacy?

Minor ailments scheme (Treat common conditions such as mild skin conditions, coughs and colds, constipation, hay fever, aches and pains, vomiting and diarrhoea)

Repeat dispensing (Dispense repeat medicines over a defined period of time without the needing contact the GP)

Smoking cessation (provide advice on stopping smoking as well as providing aids such as patches, gum or inhalators)

Healthy eating and weight loss advice

Medication Use Reviews (Help patients with asthma, COPD and diabetes better understand their medications)