Client Feedback

How did we do?

Client feedback is important to us and helps us to monitor and improve the level of service we provide to our clients. Please complete the following short questionnaire to let us know about your experience.

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* 1. Which team did you work with?

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* 2. Contact details

Name

Organisation

Email Address

Phone Number

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* 3. On a scale of 1 to 5 (1 being very poor and 5 being excellent), please rate your experience of the following:

	1	2	3	4	5
Level of communication	Level of communication 1	Level of communication 2	Level of communication 3	Level of communication 4	Level of communication 5
Responsiveness	Responsiveness 1	Responsiveness 2	Responsiveness 3	Responsiveness 4	Responsiveness 5
Access to key contact	Access to key contact 1	Access to key contact 2	Access to key contact 3	Access to key contact 4	Access to key contact 5
Keeping you-up to-date	Keeping you-up to-date 1	Keeping you-up to-date 2	Keeping you-up to-date 3	Keeping you-up to-date 4	Keeping you-up to-date 5
Helpfulness	Helpfulness 1	Helpfulness 2	Helpfulness 3	Helpfulness 4	Helpfulness 5
Outcome	Outcome 1	Outcome 2	Outcome 3	Outcome 4	Outcome 5
Value for money	Value for money 1	Value for money 2	Value for money 3	Value for money 4	Value for money 5
Overall experience	Overall experience 1	Overall experience 2	Overall experience 3	Overall experience 4	Overall experience 5

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* 4. Please use this space to let us know what you feel we could do better next time:

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* 5. Please let us know what you felt we did well that was important to you:

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* 6. Who were your main contacts at Taylor Vinters?

Contact #1

Contact #2

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* 7. Please let us know any other comments you may have: