GREENE KING BREWING AND RETAILING LIMITED (the “Promoter”) GUEST SATISFACTION SURVEY PRIZE DRAW (the “Prize Draw”). FOR ANY INFORMATION REGARDING THE PRIZE DRAW OR THE GREENE KING LIMITED GUEST SATISFACTION SURVEY PLEASE CONTACT THE PROMOTER WHOSE DETAILS ARE SET OUT BELOW.

NO PURCHASE NECESSARY. A PURCHASE WILL NOT INCREASE YOUR CHANCE OF WINNING.

1. ELIGIBILITY

Open to guests of the Promoter and its associated companies who are aged 18 years and over (“Entrants”, “you” or “your”) and who are resident in the UK. You are not eligible to participate in a Prize Draw if, during the month in which that particular Prize Draw is open, you are (or you live with), or your immediate family member (parent, child, sibling and spouse of any of the foregoing) is, an employee, representative, or agent of the Promoter or any of their subsidiaries or affiliates.

2. PARTICIPATING OUTLETS

The participating outlets for the Survey include all Goodwins Bar & Kitchen pubs & restaurants owned and operated by the Promoter (“Participating Outlets”). We reserve the right to add, substitute or remove Participating Outlets from taking part in the Prize Draw at any time.

3. YOUR PERSONAL DATA

3.1 Unless you have consented to be contacted by us in accordance with paragraph 3.2 below, by completing a survey and entering a Prize Draw you consent to the e-mail address you provided in the entry form being:

3.1.1 used to administer the Prize Draw; and

3.1.2 stored on our customer relations management database to ensure that we don’t contact you by error in future.

3.2 If you have indicated that you would be willing to participate in future surveys, or have consented to receive further communication, via email, telephone, post or SMS , then your personal data, including but not limited to your email address, will be held in our customer relations management database and marketing information, including but not limited to information about the Promoter’s email club, details of similar goods and services, promotions, surveys, prize draws and offers from the Promoter or and/or its associated companies, will be sent to you from time to time. For more information about the Promoter’s commitment to your privacy, please refer to the Promoter’s privacy policy at https://www.greeneking.co.uk/privacy-use-of-cookies/. 



The Promoter may download cookies to your computer when you log onto our website. For details of how we use cookies please refer to the Promoter’s privacy policy at https://www.greeneking.co.uk/privacy-use-of-cookies/.


4. THE PRIZE

4.1 The prize, as advertised on the Survey splash page from time to time, will be awarded each month for the duration of the promotion.  The prize is not transferable, and must be accepted as awarded. Any applicable taxes are the responsibility of the winner.  Additional terms and conditions may apply depending on the category of prize.


5. PRIZE DRAW RULES AND HOW TO ENTER

5.1 There will be a series of distinct and separate Prize Draws each lasting one (1) calendar month.

5.2 The initial Prize Draw starts on 23 November 2016 at 12:00:01 a.m. on the Goodwins Bar & Kitchen website and/or on such other websites as may be determined by the Promoter from time to time at the Promoter’s sole discretion (together the "Website") and the final Prize Draw ends on 22 November 2017 at midnight.

5.3 To enter each monthly Prize Draw the Survey must be completed each month to gain entry to the Prize Draw for that particular month. Subsequent Prize Draws will follow each month beginning on the 23rd day of each calendar month at 12:00:01 a.m. and end one month later on the 22nd day of each calendar month at midnight, and a separate survey must be completed each month in order to enter.

5.4 The Promoter in its sole discretion shall determine the number of Prize Draws to be held. The Promoter will post notice the Prize Draws have ended on the Website.

5.5 To enter, you must complete the Survey on one of the Websites. Entry will be submitted to the draw for the Prize Draw relating to the month in which it was received.



5.6 Entrants must complete the Survey within the designated selection fields marked within the on-line form. All mandatory questions must be filled out prior to submitting your form. Surveys in which mandatory questions are not completed shall be deemed incomplete and will not be entered into the Prize Draw. Mandatory contact information for entry into the Prize Draw includes, but is not limited to: name, email address and postcode. Each entrant shall receive one named entry into the Prize Draw, limited to a maximum of four named entries per month, any entries in excess of four will be eliminated from the Prize Draw.

5.7 For the purposes of a Prize Draw, the limit of four entries per month applies to each person, and in the aggregate to persons participating from the same household, group or organization. Entrants leaving a common email address or postcode, for example, will be considered, for purposes of the Prize Draw, to belong to the same household, group or organisation.

5.8 For each monthly Prize Draw, online entries must be received by the Promoter by the closing date for that Prize Draw.

5.9 All surveys and information become the copyright and property of the Promoter and will not be returned. Postcodes may be used by the Promoter for customer mapping purposes.


6. THE DRAW

6.1 Each month, on the 10th business day following the closing date for the particular Prize Draw, the Promoter will hold a random draw to identify the winner or winners of the Prize Draw which took place in the preceding month.


6.2 If selected and an Entrant chooses not to accept the prize, the prize will be deemed to be forfeited and no substitution or other compensation will be awarded.

6.3 The selected Entrant(s) will be contacted by email and must accept and return the conditions of the Prize Draw by completing (within 14 days of contact) a declaration, release of liability and consent to the use of photographs and related publicity materials (the “Declaration”).

6.4 The Declaration shall confirm that the winning Entrant:

6.4.1 has complied with the Prize Draw rules outlined in this document;

6.4.2 grants the Promoter exclusive permission to use the photographs and publicity materials (together the “Materials”) featuring the winning entrant receiving a prize for any of its commercial or non-commercial purposes in all media, including without limitation, in the Promoter’s printed publications, presentations, promotional materials, in advertising the Promoter’s goods or services or on the Promoter’s website (“Spec
6.4.3 does not object to the Promoter storing copies of the Materials for the Specified Purposes or storing contact details including address, telephone numbers, including landline and mobile, and email address on its database in order to contact the winning Entrant or send the winning Entrant details of similar goods, service offered by pubs, promotions, surveys and prize draws.

6.5 If a winning Entrant does not comply with these Prize Draw rules or has not completed the Declaration within the appropriate timeframe, that Entrant will be disqualified and an alternate winner will be randomly selected from the other eligible entries received.

6.6 The prize will be made available to the winners within 4-6 weeks of receipt of the declaration for collection at the Promoter’s pub for which the Entrant provided feedback as part of the Survey, or at one of the Promoter’s pubs which is nearest to the Entrant’s postal address.

7. CHANCES OF WINNING

The chances of winning the prize depend on the number of eligible entries received and the number of the Promoter’s Outlets that are participating in the Prize Draw.


 8. OTHER RULES

8.1 By entering, Entrants agree to abide by these Prize Draw rules and that all decisions of the Promoter will be final and binding on all Entrants.

8.2 By entering, Entrants agree that the Promoter or its guests, affiliates, subsidiaries or parent company’s shall not bear any liability for, and Entrants agree to release, indemnify and hold the Promoter, its guests, affiliates, subsidiaries or parent company harmless from any losses, damages, claims, actions and any liability of any kind resulting from participation unless prohibited or restricted by law.



8.3 By entering, Entrants agree that the Promoter shall not bear any liability for (a) entries which are illegible, incomplete (or otherwise improperly completed), or destroyed (including, in the case of on-line entries, as a result of failure of the website or technical problems or traffic congestion on the Internet), (b) the loss, theft or misuse of the prize, or (c) any property damage in any way attributable to this Prize Draw or the prize (including damage to any telephone network or lines, on-line systems, servers, access providers, computer equipment or software) or resulting from downloading any material from any website of the Promoter.

8.4 No correspondence will be entered into except with the winning Entrant(s) who qualify to win the prize.

8.5 The Promoter reserves the right, in its sole discretion to cancel, modify or suspend the entry form download portion of the Prize Draw should a virus, bug or other cause beyond the reasonable control of the Promoter corrupt the security or proper administration of the Survey or the Prize Draw. In the event of cancellation, termination or suspension, at its discretion, the Promoter may select a winner from eligible, non-suspect entries received for the Prize Draw prior to the event requiring such cancellation, termination or suspension.

8.6 Any attempt to deliberately damage any website or to undermine the legitimate operation of this promotion is a violation of criminal and civil laws, and should such an attempt be made, the Promoter reserves the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution.

8.7 Surveys obtained or submitted through fraudulent means or through an abuse of the Prize Draw rules or in any way tampered with, forged, mutilated, illegible, incomplete or mechanically reproduced may, at the sole discretion of the Promoter, be disqualified.



8.8 The Promoter reserves the right to terminate a Prize Draw at any time at its sole discretion and makes no representation as to how many Prize Draws will be held.
8.9 For the name and county of the winner(s) for a specific monthly Prize Draw, send a self-addressed envelope to Greene King Brewing and Retailing Limited GREENE KING GUEST SATISFACTION SURVEY CONTEST at Sunrise House, Ninth Avenue, Burton-upon-Trent, Staffordshire, DE14 3JZ within 30 days of the closing date of the particular Prize Draw. You must specify the applicable period for which you are requesting a winner’s list. The winners’ list will only be sent after the prize has been awarded.



8.10 In the event of any dispute the Promoter’s decision is final.

8.11 These rules are governed by English Law and are subject to the exclusive jurisdiction of the English Courts.

The Promoter is Greene King Brewing and Retailing Limited (Company number 03298903) whose registered address is Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT.

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