Safety Culture Survey

We feel the incidents of abuse security personnel particularly those working in licensed premises are subjected to occur too frequent and all of us are guilty of accepting this as part and parcel of the job.

The relevant results of this survey will be shared with IPSA International Professional Security Association to raise awareness within governing bodies.

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* 1. Which of the following scenarios is most likely to lead to a violent reaction in your personal experience:

Intoxicated customer being refused drinks

Intoxicated Customer being refused admission to a venue

About the same

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* 2. How often do you or a colleague intervene before a minor incident escalates into a more serious scuffle?

Several times per shift

Occasionally

Rarely

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* 3. How often do you report threats or abusive behaviour you have experienced to management?

Frequently

Occasionally when its excessive

Never

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* 4. Select as many of the following circumstances which, in your opinion, justify an incident report being written.

Threats of Violence against you or a colleague

Racial abuse towards you or a colleague

Escorting a non-aggressive customer off the premises

Escorting a violent customer off the premises

Whenever emergency services have been involved

Any crime you have witnessed

Other (please specify)

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* 5. Do you feel there would fewer or better handled incidents if bar staff and reception staff were also trained experienced Door-supervisors? (In addition to the regular door-supervisors)

Yes

Not Sure

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* 6. Would you be happy to perform reception duties checking memberships etc alongside your Door-supervisor role if it meant more shifts?

Yes

Not Sure

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* 7. Would you be happy to perform bartender duties alongside your door-supervision role if it meant you had more shifts?

Yes

Not Sure

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* 8. Do you have a good relationship with the local police officers?

Yes

Not Sure

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* 9. Tick as many of the following actions you feel would improve the relationship between the police and Door-supervisors

Officers introducing themselves

Officers moving nuisance refused customers on

Officers automatically arresting customers that racially abuse DS

Officers arresting customers that seriously threaten violence to a DS

Other (please specify)

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* 10. Do you feel that violent antisocial behaviour including racial abuse directed at Door-supervisor would be discouraged if there were fines issued on the spot by the police?

Yes

Not Sure

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* 11. Would you wear a body-cam if you knew the evidence would be used to support the issue of a spot fine?

Yes

Not Sure

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* 12. Do you believe a percentage of a spot fine should be paid to the abused door-supervisor as compensation?

Yes

Not Sure

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* 13. Do you feel that the general public would be less aggressive towards Door-supervisors if they felt the police fully supported door-supervisors?

Yes

Not Sure

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* 14. Do you have any other feedback that relates to the survey?

Thank you for completing this survey. If you would like to discuss anything regarding please contact the Leisuresec Control Room.