New Phone System The Tredegar Practice New Phone System Survey We have recently upgraded our telephone system and want to know what you think. Please complete this short survey so we can use the results to inform improvements. OK Question Title * 1. Generally, how easy is it to get through to someone at the surgery on the phone? Very Easy Fairly Easy Not very easy Not at all easy Haven't tried Comments: OK Question Title * 2. Since the upgrade on Friday 5th January, how easy is it to get through to someone at the surgery on the phone? Very easy Fairly easy Not very easy Not at all easy Haven't tried Comments: OK Question Title * 3. What aspects do you like about the new phone system? please tick all that apply Automated booking Queue system generally e.g. knowing how many are in the queue, not getting the engaged tone etc Tailored messages whilst you queue Other (please specify) OK Question Title * 4. What aspects do you not like about the new phone system? please tick all that apply Automated booking Queue system generally e.g. knowing how many are in the queue, not getting the engaged tone etc Tailored messages whilst you queue Other (please specify) OK Question Title * 5. Are there any other GP Surgeries or companies that you think have a great phone system? If yes, please let us know who they are so we can learn from them. Please include what you like about them if possible. OK Question Title * 6. Anything else you would like to feedback regarding the phone system or phone access generally? OK Question Title * 7. Are you interested in knowing the outcome of this survey? Then please provide your name and an email address and we will send you an update. Name Email Address OK DONE