The Tredegar Practice New Phone System Survey

We have recently upgraded our telephone system and want to know what you think. Please complete this short survey so we can use the results to inform improvements.

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* 1. Generally, how easy is it to get through to someone at the surgery on the phone?

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* 2. Since the upgrade on Friday 5th January, how easy is it to get through to someone at the surgery on the phone?

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* 3. What aspects do you like about the new phone system? please tick all that apply

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* 4. What aspects do you not like about the new phone system? please tick all that apply

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* 5. Are there any other GP Surgeries or companies that you think have a great phone system? If yes, please let us know who they are so we can learn from them. Please include what you like about them if possible.

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* 6. Anything else you would like to feedback regarding the phone system or phone access generally?

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* 7. Are you interested in knowing the outcome of this survey? Then please provide your name and an email address and we will send you an update.

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