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Money Advice Plus really values our clients’ feedback on services received and suggestions on how to make what we do more useful and accessible. Below here are some questions which look at different aspects of what we do.

This anonymous short survey should take 5mins to complete.

Question Title

* 1. Do you feel properly informed about what we do?

Yes

No (tell us more below)

Prefer not to say

Question Title

* 2. If you have chosen ‘No’ in the previous question, how do you think we should do to improve the way we keep you informed? Please tick as many as you like:

A dedicated page on our website

Use our social media (twitter and facebook)

Improve our use of easy-read on documents and letters to you

Other, please tell us more

Other (please specify)

Question Title

* 3. We want our website to be very informative, a place where our clients find information around benefits, debts and other related topics. What would you like to see on our website? Please tick as many as you like:

Information about what’s available in Brighton & Hove and in the UK in relation to saving money, living in a budget and cheap deals

Where to find out more about other organizations which could be useful to you

Other, please tell us more

Other (please specify)

Question Title

* 4. We are looking into what we should focus during the next five years (2020 – 2025), what we call Money Advice Plus five years Strategic Plan. From your point of view, what do you think we should do or carrying on doing? Please tick as many as you like:

Outreach desks in different parts of Brighton and Hove

Facilitate access to our services

Improve the way we communicate with you

Improve the way we keep you informed

A more active use of social media to inform people

Work more in partnership with other organizations

Other, please tell us more

Other (please specify)

Question Title

* 5. We are looking into the possibility of starting a new project which will focus around improving people’s ‘financial capability’ so that people feel more financially included. We would like to find out what else we can support our clients with apart from advice and support around financial matters. From your experience, what other things we could help you with, please tick as many as you like:

Finding utility cheaper deals

Finding grants

Finding a new bank if you are not happy with the current one

Other, please tell us more

Other (please specify)

Question Title

* 6. We periodically run workshops for our clients, for example we’ve organised one on ‘banking’ and one on ‘living on a budget’. Is there any topic or issue you think we should organise a workshop on? Please use the box below:

Question Title

* 7. Is there anything else you would like to tell us about what we do?

Please note, these survey responses are checked infrequently and survey responses will not be responded to on an individual basis. Please do not use this survey form to communicate with us about your individual case or on any matter requiring a reply. See: https://www.moneyadviceplus.org.uk/contact-us/