1. Introduction

Thank you for taking the time to fill out this survey. It should take about 2 - 3 minutes.

There is a quite a lot of space between questions, so the survey looks longer than it actually takes!
We value your feedback, especially any extra information that you include in the comments boxes. This gives us the detail that we need to make the changes that you suggest.

This information is all confidential and anonymous. We are obliged to ask certain questions to comply with NHS rules for how GP Surgeries are governed.

This survey is to help you let us know about the things we can do to help improve YOUR experience.

How you can help us
There are some simple things that you can do - such as:
- Provide a personal email and mobile contact - so we can reduce our postage costs and text you appointment reminders
- ALWAYS responding to our FIRST invitation to come in for an appointment or vaccination or
- ALWAYS letting us know as soon as you can if you cannot get to an appointment
- Sign up for our online services and book appointments, request repeat medication and change details online
- Only use urgent on the day appointments - when really unwell and it is actually urgent
- Self care when you can e.g. Pharmacist, NHS 111 
- Remember antibiotics are not always the answer
- Order your repeat medicine on time and not too early or too late