We would be delighted if you could spend around 5-10 minutes completing this survey about your higher education service desk. This report will take an in-depth look at Higher Education in this respect, covering a broad range of issues from technology and metrics, through to employee development and customer engagement. Not only will this give us the opportunity to benchmark and spot trends in the HE industry, but it will also allow us to compare how universities function and perform with other industries, and where these factors may differ.

The survey findings are strictly confidential and only aggregate findings will be reported. Your personal data will only be seen and used by SDI, no one else will have access to it unless you indicate on the final question that you would like the survey sponsor to contact you directly. This survey is being conducted in accordance with the Market Research Society Code of Conduct.

This survey is conducted by SDI with the support of Ivanti, with the results due for publication in early 2020.

Question Title

* 1. Which of the following best describes your job role?

Question Title

* 2. Which of the following services do you provide support for?

Question Title

* 3. Please provide the average number of staff employed for the following sections:

Question Title

* 4. Do you expect your staffing levels to:

T