The Survey

In March 2017, academics from the University of Greenwich and the University of the West England (UWE) launched their initial findings from a project that sought to understand the impact of digital innovation on the contemporary London transport system. The project aimed at identifying and analyzing the key variables that would allow the impact of digital innovations on the London transportation network to be measured. Due to the technology adopted by Uber, they were a focus of the project. The project was supported by the Research Council UK’s NEMODE Fund. 

Following the publication of the report, and the response that it has generated, we would like to give drivers (both Taxi and Private Hire) within England a chance to share their views. The survey will only take ten to fifteen minutes to complete. There are 20 questions with many of the free-form questions not being compulsory. All responses from contributing individuals will remain anonymous. You can exit the survey at any time by selecting the 'Exit' button that is located top right of your screen. Please note that if you do choose to exit via this button, none of your answers will be saved.

We appreciate your time in completing the survey.

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* 1. Which type of driver licence do you have?

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* 2. How long have you been a Taxi or Private Hire driver?

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* 3. Being a driver is:

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* 4. Which companies/organisations do you drive with? (Please select all that apply)

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* 5. Please list any training, examinations or qualifications that you had to undertake and how long it took you to complete them. For example, the Knowledge, 4 years. 

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* 6. In which city do you work?

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* 7. If you work in London, in which zone(s) do you typically work? (Please select all that apply)

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* 8. If you do not work in London, do you only cover parts of your city or all of your city?

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* 9. Please tell us about the days and hours that you typically work. Please check all that apply.

  06.00 - 09.00 09.00 - 12.00 12.00 - 15.00 15.00 - 18.00 18.00 - 21.00 21.00 - 0.00 0.00 - 3.00 03.00 - 06.00
Monday
Tuesday
Wednesday 
Thursday
Friday
Saturday
Sunday

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* 10. Regarding a typical day:

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* 11. What apps can your customers use to hire you as a driver? (Please select all that apply)

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* 12. Can your customers pre-book you (e.g., through yourselves, via an app, or via your operator)?

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* 13. What payment types do you offer? (Please select all that apply)

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* 14. Consider your relationship with the regulator (e.g., TfL in London). Do you think that they are doing the correct job with regards to the role that they play? (Please share your views, issues and solutions).

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* 15. What is your perception of the impact of Private Hire Vehicle (PHV) companies using digital technology (e.g. Uber, Addison Lee etc) on your business and the wider industry?

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* 16. In your opinion what has the impact of PHV companies using digital technology (e.g. Uber, Addison Lee etc) on the customer been?

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* 17. There is a lot of talk in the media about the need to create a  "'level playing field' for black cabs to compete with Uber". What does this mean to you?

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* 18. How do you see the future of the taxi and private hire industry in your city developing over the next 5 years?

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* 19. How do you see the future of the taxi and private hire industry in your city developing over the next 20 years?

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* 20. Do you have any comments you wish to add, or areas that you believe require research? Please give details why if possible.

This survey is anonymous. A copy of the final report will be published on the University of Greenwich's repository once the project is completed. If you would like further information about the research, or to be notified when the final report is released, please contact Dr. Zena Wood

Thank you for taking time to complete this survey. Please select the 'Done' button below to submit your responses. 

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