Thank you for taking part in our survey. This is to help us identify what your top needs are and to design tools or services to support you. For more information about how we process the information you provide, please see our Privacy Notice

For each question, please rank your answer from 1 to 5 using the stars. 

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* 1. How important is it for you to know how else Family Lives can help you, such as what other services we offer?

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* 2. How well does Family Lives help you to know what other services we offer?

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* 3. How important is it to you to receive information/advice in your own language if English is not your first language?

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* 4. How well does Family Lives help you to receive information/advice in your own language if English is not your first language?

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* 5. How important is it to get advice and support in a way that doesn't need you to be good with technology?

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* 6. How well does Family Lives help you to get advice and support in a way that doesn't need you to be good with technology?

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* 7. How important is it to have a record of any useful links or organisations we gave you during your helpline call?

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* 8. How important is it to you to be able to access another form of support from us when our helpline is closed?

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* 9. How well does Family Lives help you to access another form of support from us when our helpline is closed?

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* 10. How important is it to you to know if you’re going to get through when you call the helpline or how long it might take?

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* 11. How well does Family Lives support you to you to know if you’re going to get through when you call the helpline or how long it might take?

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* 12. How important is it to you to receive further support from us after your call to the helpline?

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* 13. How important is it to you to be able to find the number for our helpline easily?

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* 14. How well does Family Lives support you to find the number for our helpline easily?

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* 15. If you are happy for us to contact you to follow up in more detail about your survey responses, please leave your name, contact number and/or email below. Thank you for your help with our research. For more information about how we process the information you provide, please see our Privacy Notice

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