Thank you for taking the time to complete the survey about your experience following your call to our Telephone Support Service.

All feedback is anonymous and confidential.

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* 1. Where did you hear about the Telephone Support Service?

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* 2. What was the reason for your call to the support line on this occasion?

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* 3. What kind of support did you receive from the service?

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* 4. How easy did we make it to solve your problem?

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* 5. What additional support would you like to see offered by the service?

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* 6. How satisfied were you with the support you received?

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* 7. Please rate your level of anxiety before and after the call:

  Very anxious A little anxious Not anxious at all
Before the call, I felt:
After the call, I felt:

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* 8. Please rate how much you agree or disagree with the following statements:

  Strongly agree Agree Disagree Strongly disagree
I would use the service again, if needed
I would recommend the service to a friend
The service was accessible and easy to use
The advice/support given was helpful

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* 9. If you have any additional comments or feedback about your experience with the service, please add them below.

0 of 9 answered
 

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