Impressions on your chat with TOBi

Hello there! 👋

Please take a minute to answer a few questions. This will really help us to improve our services.

Question Title

* 1. Did you get your issue resolved or question answered today?

Yes, TOBi helped me with my request

No, I did not get what I needed either with TOBi or an agent

I'm not sure/don't know

Yes, a human agent helped me with my request

Question Title

* 2. How was your overall chat experience with TOBi today?

Very poor

Poor

Neutral

Good

Excellent

Very poor

Poor

Neutral

Good

Excellent

Please tell us the reason for your rating.

Question Title

* 3. Which of the following was the main reason for your conversation with TOBi?

Upgrading your contract

Problem with my bill

Question regarding the network

Broken, lost or stolen phone

Tracking or resolving an issue about an order

Making or following up on a complaint

Paying a bill or topping up

Making a purchase

Leaving or cancelling your contract

Other (please specify)

Question Title

* 4. How would you rate TOBi on the following characteristics?
Please rate it from 1 star (worst) to 5 (best). Please consider only the conversation with TOBi and not with any human agents that you may have spoken to.

	Very poor	Poor	Neutral	Good	Excellent
Helpful	Helpful Very poor	Helpful Poor	Helpful Neutral	Helpful Good	Helpful Excellent
Reassuring	Reassuring Very poor	Reassuring Poor	Reassuring Neutral	Reassuring Good	Reassuring Excellent
Personable	Personable Very poor	Personable Poor	Personable Neutral	Personable Good	Personable Excellent
Friendly	Friendly Very poor	Friendly Poor	Friendly Neutral	Friendly Good	Friendly Excellent
Understandable	Understandable Very poor	Understandable Poor	Understandable Neutral	Understandable Good	Understandable Excellent

Question Title

* 5. How satisfied would you be to use TOBi again in your next chat with us?

Not satisfied at all

Very satisfied

Not satisfied at all

Very satisfied

Impressions on your chat with TOBi

Hello there! 👋

Question Title

* 1. Did you get your issue resolved or question answered today?

Question Title

* 2. How was your overall chat experience with TOBi today?

Question Title

* 3. Which of the following was the main reason for your conversation with TOBi?

Question Title

* 4. How would you rate TOBi on the following characteristics?Please rate it from 1 star (worst) to 5 (best). Please consider only the conversation with TOBi and not with any human agents that you may have spoken to.

Question Title

* 5. How satisfied would you be to use TOBi again in your next chat with us?

Question Title

* 6. Is there anything else you would like to see improved in your next TOBi chat? Please let us know.

* 4. How would you rate TOBi on the following characteristics?
Please rate it from 1 star (worst) to 5 (best). Please consider only the conversation with TOBi and not with any human agents that you may have spoken to.