Share your experiences – Mental health support services during COVID-19

As you may know, the COVID-19 pandemic has led to changes to many mental health support services, with services temporarily suspended, running a reduced capacity and/or switching to a remote format by telephone and online /video.

We are committed to improving mental health services, and your feedback will help us to understand how they are working in Bristol, North Somerset and South Gloucestershire (BNSSG), so that we can identify and quickly work on areas for improvement. Therefore, we want to find out about your experience of accessing and using mental health support services in the past few months.

Any personal information about you will be kept safe in a way that is recommended by the General Data Protection Regulations (GDPR). We will use the answers to the survey questions to write a brief report and put it on our website. We will not include anyone's personal information in it.

Please note all anonymized responses will be shared with the BNSSG Healthier Together Partnership to ensure your contribution helps them improve their services and how those services work.

Question Title

* 1. Before we get feedback on your experience of mental health services, we would like to understand what your TOP THREE concerns are about the impact of coronavirus on you and your family at the moment?

My / my family’s physical health

My / my family’s emotional wellbeing and mental health

Access to food

Ability to work from home

Keeping a regular schedule / routine

Managing household income and finances

Looking after children

Caring for a family member

Loss of employment or change in employment status

My / my family’s housing or living situation

Access to benefits and support

Access to health and care services

Capacity of health and care services to cope with coronavirus

Domestic abuse or violence

Staying in touch with friends and family

Social isolation / loneliness

None of the above

Other (please specify)

Question Title

* 2. Have you, or someone you care for, accessed or tried to access mental health (MH) support in BNSSG between March – July 2020?

Yes - accessed MH support in BNSSG between March and July 2020

Yes - tried to access MH support in BNSSG between March and July 2020

Question Title

* 3. Are you:
PLEASE CHOOSE ONE OPTION ONLY (IF YOU WISH TO ANSWER FROM A DIFFERENT PERSPECTIVE, PLEASE COMPLETE THE QUESTIONNAIRE AGAIN AFTER YOU HAVE COMPLETED THIS ONE)

Someone who was accessing MH support up to and since March 2020

Someone who has started accessing MH support since March 2020

Someone who has tried to access MH support since March 2020, but hasn’t been able to

Someone who is currently on a waiting list for MH support

A close family member/friend/carer of someone seeking MH support

A person working for a MH service (e.g. NHS or third sector)

Other (please specify)

Question Title

* 4. Did you experience any of the following problems accessing mental health support services in the past few months?

Felt uncomfortable using telephone or video communication

Information about what support to access was not clear

Technical problems using remote communication

Service not available at the moment (or temporarily suspended)

Didn't know how to get referred

I had no problems accessing services in the past month

Information about what support to access was wrong

Difficulty with the booking system

Couldn't get an appointment

Didn't know what support to access

Problems using the service

Appointment was cancelled

Unsuitable opening hours or appointment times

Unable to use telephone or video communication

Long waiting list to get an appointment

Problems getting to or from the service

Other (please specify)

Question Title

* 5. Please tell us the name of the organisation that you or the person you cared for used or tried to use (if known)
PLEASE CHOOSE ALL THAT APPLY - IF NOT SURE PLEASE SELECT UNKNOWN / UNSURE

1625 Independent People

Alzheimer's Society

Avon and Wiltshire Mental Health Partnership NHS Trust (AWP)

Bipolar UK Self-help Group

Bluebell Care Trust

Bristol Hearing Voices Self Help Group

Bristol Mind (including advocacy services and Mindline)

Bristol Tranquiliser Project

Carer's Support Alliance

Community Access Support Service (CASS)

Community Connect

CRUSE

Devon Partnership NHS Trust Dementia Wellbeing Service

Home-Start North Somerset

Missing Link

Mothers for Mothers

North Somerset Council (North Somerset Wellness Service)

Oasis Talk

Off the Record

Prefer not to say

Primary care support from your GP

Rethink Community Support Service

Richmond Fellowship Mental Health Employment Service

Roads ARA Drug and Alcohol support

SARSAS sexual violence support

SEAP Mental health advocacy

Second Step

Somewhere to go Weston-super-Mare

St Mungos

The Greenhouse

The Harbour

Unknown / Unsure

Vita Health Group (VHG)

We are with you (formerly Addaction)

Wellspring Counselling

Windmill Hill City Farm

Womankind

Women and Girls Self injury support

Other (please specify)

Question Title

* 6. Please tell us the name of the service you or the person you are caring for used or tried to use if known?

Question Title

* 7. How well does / did the service meet your needs or the needs of the person you are supporting?
PLEASE CHOOSE ONE BOX ONLY

Fully met my needs

Mostly met my needs

Partly met my needs

Mostly did not met my needs

Did not meet my needs at all

Prefer not to say

Question Title

* 8. Did you or the person you are caring for find the staff:
PLEASE CHOOSE ONE BOX ONLY FOR EACH STATEMENT

	Always	Usually	Sometimes	Rarely	Never	N/A
Helpful	Helpful Always	Helpful Usually	Helpful Sometimes	Helpful Rarely	Helpful Never	Helpful N/A
Caring	Caring Always	Caring Usually	Caring Sometimes	Caring Rarely	Caring Never	Caring N/A
Non-judgmental	Non-judgmental Always	Non-judgmental Usually	Non-judgmental Sometimes	Non-judgmental Rarely	Non-judgmental Never	Non-judgmental N/A
Understanding of your needs	Understanding of your needs Always	Understanding of your needs Usually	Understanding of your needs Sometimes	Understanding of your needs Rarely	Understanding of your needs Never	Understanding of your needs N/A
Responsive to your needs	Responsive to your needs Always	Responsive to your needs Usually	Responsive to your needs Sometimes	Responsive to your needs Rarely	Responsive to your needs Never	Responsive to your needs N/A

Question Title

* 9. To what extent do you agree or disagree with the following statements about the quality of the support services you (or the person you are caring for) have used in the past few months:
PLEASE CHOOSE ONE BOX ONLY FOR EACH STATEMENT

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree	Don't know
I was given enough time to discuss needs	I was given enough time to discuss needs Strongly agree	I was given enough time to discuss needs Agree	I was given enough time to discuss needs Neither agree nor disagree	I was given enough time to discuss needs Disagree	I was given enough time to discuss needs Strongly disagree	I was given enough time to discuss needs Don't know
I was involved in discussions about care and treatment	I was involved in discussions about care and treatment Strongly agree	I was involved in discussions about care and treatment Agree	I was involved in discussions about care and treatment Neither agree nor disagree	I was involved in discussions about care and treatment Disagree	I was involved in discussions about care and treatment Strongly disagree	I was involved in discussions about care and treatment Don't know
I was involved in decisions about care and treatment	I was involved in decisions about care and treatment Strongly agree	I was involved in decisions about care and treatment Agree	I was involved in decisions about care and treatment Neither agree nor disagree	I was involved in decisions about care and treatment Disagree	I was involved in decisions about care and treatment Strongly disagree	I was involved in decisions about care and treatment Don't know
I felt listened to	I felt listened to Strongly agree	I felt listened to Agree	I felt listened to Neither agree nor disagree	I felt listened to Disagree	I felt listened to Strongly disagree	I felt listened to Don't know
The support I received helped my mental health	The support I received helped my mental health Strongly agree	The support I received helped my mental health Agree	The support I received helped my mental health Neither agree nor disagree	The support I received helped my mental health Disagree	The support I received helped my mental health Strongly disagree	The support I received helped my mental health Don't know

Please use this space to tell us about the reason for your answers above:

Share your experiences – Mental health support services during COVID-19

Question Title

* 1. Before we get feedback on your experience of mental health services, we would like to understand what your TOP THREE concerns are about the impact of coronavirus on you and your family at the moment?

Question Title

* 2. Have you, or someone you care for, accessed or tried to access mental health (MH) support in BNSSG between March – July 2020?

Question Title

* 3. Are you:
PLEASE CHOOSE ONE OPTION ONLY (IF YOU WISH TO ANSWER FROM A DIFFERENT PERSPECTIVE, PLEASE COMPLETE THE QUESTIONNAIRE AGAIN AFTER YOU HAVE COMPLETED THIS ONE)

Question Title

* 4. Did you experience any of the following problems accessing mental health support services in the past few months?

Question Title

* 5. Please tell us the name of the organisation that you or the person you cared for used or tried to use (if known)
PLEASE CHOOSE ALL THAT APPLY - IF NOT SURE PLEASE SELECT UNKNOWN / UNSURE

Question Title

* 6. Please tell us the name of the service you or the person you are caring for used or tried to use if known?

Question Title

* 7. How well does / did the service meet your needs or the needs of the person you are supporting?
PLEASE CHOOSE ONE BOX ONLY

Question Title

* 8. Did you or the person you are caring for find the staff:
PLEASE CHOOSE ONE BOX ONLY FOR EACH STATEMENT

Question Title

* 9. To what extent do you agree or disagree with the following statements about the quality of the support services you (or the person you are caring for) have used in the past few months:
PLEASE CHOOSE ONE BOX ONLY FOR EACH STATEMENT

Question Title

* 10. Please can you tell us what worked well with the support services you / the person you are caring for used?

Question Title

* 11. What could have improved your experience?

Question Title

* 12. Is there anything else you would like to tell us? Please use the comment box below if you would like to do so.

Share your experiences – Mental health support services during COVID-19

Question Title

* 1. Before we get feedback on your experience of mental health services, we would like to understand what your TOP THREE concerns are about the impact of coronavirus on you and your family at the moment?

Question Title

* 2. Have you, or someone you care for, accessed or tried to access mental health (MH) support in BNSSG between March – July 2020?

Question Title

* 3. Are you:PLEASE CHOOSE ONE OPTION ONLY (IF YOU WISH TO ANSWER FROM A DIFFERENT PERSPECTIVE, PLEASE COMPLETE THE QUESTIONNAIRE AGAIN AFTER YOU HAVE COMPLETED THIS ONE)

Question Title

* 4. Did you experience any of the following problems accessing mental health support services in the past few months?

Question Title

* 5. Please tell us the name of the organisation that you or the person you cared for used or tried to use (if known)PLEASE CHOOSE ALL THAT APPLY - IF NOT SURE PLEASE SELECT UNKNOWN / UNSURE

Question Title

* 6. Please tell us the name of the service you or the person you are caring for used or tried to use if known?

Question Title

* 7. How well does / did the service meet your needs or the needs of the person you are supporting?PLEASE CHOOSE ONE BOX ONLY

Question Title

* 8. Did you or the person you are caring for find the staff:PLEASE CHOOSE ONE BOX ONLY FOR EACH STATEMENT

Question Title

* 9. To what extent do you agree or disagree with the following statements about the quality of the support services you (or the person you are caring for) have used in the past few months:PLEASE CHOOSE ONE BOX ONLY FOR EACH STATEMENT

Question Title

* 10. Please can you tell us what worked well with the support services you / the person you are caring for used?

Question Title

* 11. What could have improved your experience?

Question Title

* 12. Is there anything else you would like to tell us? Please use the comment box below if you would like to do so.

* 3. Are you:
PLEASE CHOOSE ONE OPTION ONLY (IF YOU WISH TO ANSWER FROM A DIFFERENT PERSPECTIVE, PLEASE COMPLETE THE QUESTIONNAIRE AGAIN AFTER YOU HAVE COMPLETED THIS ONE)

* 5. Please tell us the name of the organisation that you or the person you cared for used or tried to use (if known)
PLEASE CHOOSE ALL THAT APPLY - IF NOT SURE PLEASE SELECT UNKNOWN / UNSURE

* 7. How well does / did the service meet your needs or the needs of the person you are supporting?
PLEASE CHOOSE ONE BOX ONLY

* 8. Did you or the person you are caring for find the staff:
PLEASE CHOOSE ONE BOX ONLY FOR EACH STATEMENT

* 9. To what extent do you agree or disagree with the following statements about the quality of the support services you (or the person you are caring for) have used in the past few months:
PLEASE CHOOSE ONE BOX ONLY FOR EACH STATEMENT