Patient survey

GP services at St Neots Health Centre are currently being delivered under an APMS (Alternative Provider of Medical Services) contract.  APMS contracts are time limited and the current contract will end on 30 September 2021. NHS Cambridgeshire and Peterborough CCG and NHS England and NHS Improvement are carrying out a procurement process to invite bids from any suitably qualified and interested parties to provide NHS primary care services at your surgery. Please be assured that your GP practice will stay open and you will be able to continue to access NHS services in the same way as you do now.

We would like to ask patients for their feedback on the current services they receive through the survey questions below. The comments will be shared with whomever is awarded the contract at the end of the procurement.

All of the questions are optional and you do not have to answer every question. This survey is designed to be anonymous, however please be aware that if you include any personal details in your comments then this may make it possible for you to be identified. You can read the CCG's Privacy Notice here.

If you do not have access to a computer, you can telephone Healthwatch Cambridgeshire and Peterborough on 0330 355 1285 to give your feedback on this survey. (Phone lines are open from 09:00 – 16:00 Monday to Thursday, and 09:00 - 15:30 on Friday.)

The survey is open until 4 July 2021.

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* 1. Thank you for giving us your feedback. Please select one of the following:

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* 2. Overall, how would you rate services at your GP practice?

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* 3. What do you think works well at your GP practice?

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* 4. Is there anything that could be improved at your GP practice?

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* 5. Have you contacted your GP practice in the last 12 months?

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* 6. If you answered ‘Yes’ to question 4, please rate how easy it is to contact your practice

  Very easy Fairly easy Not very easy Not at all easy Don’t know
By telephone
Online via website
In person at the practice

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* 7. When you contacted your GP practice, did they resolve the issue you went to them for?

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* 8. Overall, how would you describe your experience of making an appointment at your GP practice? (This could be either a telephone appointment, video consultation or face to face appointment)

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* 9. Thinking about your last general practice appointment, how satisfied were you with the way your health needs were dealt with?

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* 10. What is communication with patients like at your surgery?

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* 11. If you use it, do you find that the practice website is up to date with information about services that you need?

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* 12. Do you have anything else you would like to share with us about the services provided at your GP practice?

Finally, to understand who has given their views, we would like to ask you some additional questions. These questions are optional for you to complete. Any information provided in this section will only be used by Cambridgeshire and Peterborough Clinical Commissioning Group for the purpose of understanding who has responded.

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* 13. Can you tell us which of the following age bands you belong to?

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* 14. In general, how would you rate your overall health?

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* 15. What is your employment status?

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* 16. How would you describe your gender? (optional)

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* 17. How would you describe your ethnic background? (optional)

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* 18. Do you consider yourself to have any disabilities and/or impairments?

Thank you very much for taking the time to complete this survey and for giving us your feedback.
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