Thank you for recently contacting our office. As part of our continual efforts to provide our customers with a better and more appropriately focused service, we would be grateful if you would complete the short questionnaire below. 

Our aim is to always ensure that you receive an excellent service along with a product that meets your demands and needs. Your feedback is therefore invaluable to us. 

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1. How responsive have we been to your questions or concerns about our products or services?

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2. How well did our Account Handler answer your question or solve your problem?

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3. How would you rate the quality of the service?

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4. How well does our product meet your needs?

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5. Was the information provided to you via telephone, email or post clear and easy to understand?

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6. How likely is it that you would recommend our company to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

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7. Compared to our competitors is our service quality better, worse or about the same?

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8. What changes would most improve our service to you?

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9. Overall, how would you rate the quality of your customer service experience?

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10. Do you have any other comments, questions, or concerns?

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11. Please enter your contact details here so that we can respond to any comments you have made.

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12. As a valued customer we would like to introduce you to NLIG (Investments) Ltd, our associated independent financial advice partners, who are offering you a free, no obligation financial health check. If you would like to proceed with this offer, please tick the relevant box below and ensure your contact details are provided above so an Independent Financial Adviser can contact you.

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