Introduction

Pcubed have collaborated with the University of Oxford’s Saïd Business School to carry out an industry-wide study on "Service Innovation".  As a person of experience in this area, we invite you to participate in this online survey.

“We are at one of the most important, exciting and challenging times in the history of global enterprise.”
Rt. Hon. Greg Clark MP Secretary of State for BEIS, UK Industrial Strategy, Nov17.
Traditional business will need to transform their organisational capability if they are to succeed in the ever more service focused marketplace. In this study, we will be looking at the key enablers and practices underpinning success in "Service Innovation".

We expect this survey to take you 15-20 minutes.

After compiling the findings from the study, we will be briefing out to participants later in the year to share the collective summary and insights from our research.

There is a "Glossary of terms" available which will be provided with the survey to help with any unfamiliar definitions.

Thank you for your time and help in contributing to the insights for this study.

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