Introduction

We aim to offer the highest standard of service at all times.  We would like to know about your overall experience as a Cordale tenant.  Please take a few minutes to complete this survey and share your views with us.  We will use the information we gather to help us find out whether we are meeting the expected standards, and to identify any aspects of our service that may need improvement.

If you have any questions about this survey, or require assistance, please contact our Staff Team on 01389 721216 or email info@cordalehousing.org.uk

* 1. Taking everything into account, how satisfied or dissatisfied are you with the overall service provided by Cordale?

* 2. To what extent do you agree with the following?

  Strongly Agree Agree Neither agree nor disagree Disagree Strongly disagree
Cordale provides an effective and efficient service
Cordale provides the standard and quality of service I expected
Cordale treats its tenants and customers fairly

* 3. How good or poor do you feel Cordale was at keeping you informed about its services and decisions?

* 4. How satisfied or dissatisfied were you with the opportunities given to you to participate in Cordale's decision making processes?

* 5. Overall, how satisfied or dissatisfied were you with the quality of your home?

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