Exploring Patient Views

Question Title

* 1. How does the current experience make you feel when you book an appointment or seek advice over the phone?

Question Title

* 2. How does the current experience make you feel when you book an appointment or seek advice face-to-face?

Question Title

* 3. How would you describe your emotions when you currently make contact with the surgery?

Question Title

* 4. Tell us about a time when you made contact with the surgery and your expectations were not met. How did this leave you feeling?

Question Title

* 5. What existing positive elements can we build on in order to enhance the experience for you when you book an appointment or seek advice?

Question Title

* 6. In what ways can we work together to make these improvements happen?

Question Title

* 7. What are the key attributes or emotions which describe a good patient experience?

0 of 7 answered
 

T