Patient Experience

Exploring Patient Views

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* 1. How does the current experience make you feel when you book an appointment or seek advice over the phone?

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* 2. How does the current experience make you feel when you book an appointment or seek advice face-to-face?

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* 3. How would you describe your emotions when you currently make contact with the surgery?

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* 4. Tell us about a time when you made contact with the surgery and your expectations were not met. How did this leave you feeling?

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* 5. What existing positive elements can we build on in order to enhance the experience for you when you book an appointment or seek advice?

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* 6. In what ways can we work together to make these improvements happen?

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* 7. What are the key attributes or emotions which describe a good patient experience?