Wood St Client survey Apr 16 Question Title Thank you very much for taking the time to give us some feedback on the service you received from our practice. While we hope that your experience has been entirely positive, any issues you raise can be used to improve our performance.If you have a Google account, and would prefer to leave us a Google review, you can also do this here - https://plus.google.com/local Question Title * 1. Please let us know when you visited us. Time (approximate) and date Date Time AM/PM - AM PM Question Title * 2. Which practice did you visit today? Wood St Vet Hospital in Barnet Oakwood Vet Surgery in Radlett Holders Hill Vet Surgery, NW7 1LY Cockfosters Vet Surgery, EN4 0DB Question Title * 3. Can you please describe the reason/reasons for your visit to the practice today. Please mark all responses which apply to you Consultation for an unwell pet Routine health check Health check and vaccinations To bring your pet in for an operation or procedure To purchase food or other 'over the counter' products To collect medicines To book an appointment or an operation/ procedure To register a new pet Just to ask for advice Other (please specify) Question Title * 4. Was your experience at our practice better than you expected it to be, worse than you expected it to be, or about what you expected it to be? Much better Somewhat better Slightly better About what was expected Slightly worse Somewhat worse Much worse Question Title * 5. For those members of staff who you met today, please comment on your experience with each individual. Reception staff Veterinary surgeon Veterinary nurse Other staff or unsure Extremely positive Extremely positive Reception staff Extremely positive Veterinary surgeon Extremely positive Veterinary nurse Extremely positive Other staff or unsure Good Good Reception staff Good Veterinary surgeon Good Veterinary nurse Good Other staff or unsure Average Average Reception staff Average Veterinary surgeon Average Veterinary nurse Average Other staff or unsure Moderately negative Moderately negative Reception staff Moderately negative Veterinary surgeon Moderately negative Veterinary nurse Moderately negative Other staff or unsure Extremely negative Extremely negative Reception staff Extremely negative Veterinary surgeon Extremely negative Veterinary nurse Extremely negative Other staff or unsure Any comments regarding a particular member of our staff? Question Title * 6. How convenient do you find it to use our practice? Extremely convenient Very convenient Moderately convenient Slightly convenient Not at all convenient Please comment on reasons if you wish. Question Title * 7. Overall how likely are you to recommend us to a friend or neighbour? 0- impossible! 1- not likely at all 2 3- quite likely 4- very likely 5 definitely or I already do! How likely are you to do this? How likely are you to do this? 0- impossible! How likely are you to do this? 1- not likely at all How likely are you to do this? 2 How likely are you to do this? 3- quite likely How likely are you to do this? 4- very likely How likely are you to do this? 5 definitely or I already do! Question Title * 8. Thanks once again for taking the time to do this.Please leave us your name, your pet's name, and an email address if you would like us to respond to this feedback. Done