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First a few questions on the use of technology

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* 1. Do you have access to a UK SMART phone/other device (unfortunately the technology practices like us use is not applicable to Southern-Irish registered phones).

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* 2. How would you describe your ability to use a SMART phone/other device?

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* 3. Would you be interested in online training hosted by Maple Healthcare which can help you utilise technology?

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* 4. How would you describe the mobile phone coverage in your area?

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* 5. How is your broadband/WiFi connection?

Different ways of consulting

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* 6. We are now conducting a lot of our consultations on the phone without the need for face-to-face consultation.  How acceptable is this to you?

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* 7. We are also conducting a lot of our consultations by video without the need for a face-to-face consultation.  How acceptable is this to you?

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* 8. When you are contacting us with a health issues how often do you think you would prefer a telephone/video consultation?

As we work in a multi-disciplinary team (nurses, doctors, physiotherapist, mental health practitioner etc.) with team members working different days of the week and with different special skills it is not possible and/or necessary to see one particular health care professional every time.  However, we appreciate that when you are dealing with a particular health issue (e.g. cancer, chronic pain, mental ill health) or for a particular illness episode it could be important to have access to a particular doctor/other healthcare professional.

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* 9. How important is this to you?

We are looking at ways of ensuring this happens (having planned reviews, having a key worker etc.)
Communication and accessing Information

We are exploring ways to extend the use of text messaging for example to ask you to make an appointment with us, to send you your blood results, share links to useful information on the internet after your consultation, share pictures of skin rashes or your blood pressure readings you took at home, care plans etc.  with the main aim to improve communication and streamline your care.

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* 10. Would you consider opting in to this service?

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* 11. You already have the option to request your repeat medication online (see https://maple.gpsurgery.net).  We are also looking at setting up a system so you an book your telephone or video consultation online.  How likely is it you would avail of this service?

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* 12. Currently, how easy do you find it to access reliable information about your symptoms or your condition?

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* 13. Which websites/other sources would you consult to access information about your symptoms or your condition? (please tick one or more options)

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* 14. Some practices offer e-consultations. This system allows you to submit your symptoms or requests to your own GP electronically, and offers around the clock NHS self-help information, signposting to services, and a symptom checker.  How likely is it you would avail of a similar service if it would be introduced?

Learning and teaching

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* 15. We welcome young healthcare professionals in training to work with us a real "hands on" experience is invaluable to develop as a caring and skilled professional.  How acceptable is it to you to have a student present/involved during your (normal, telephone or video) consulation?

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* 16. If your consent is obtained and confidentiality assured how acceptable is it to you that your consultation is recorded and shared between students and a local teaching doctor/nurse?

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* 17. Health care students learn most from patients.  Would you be interested in becoming an "expert patient" sharing your insights and experiences with our young professionals?

Some demographic details

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* 18. What is your age?

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* 19. What is your sex?

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* 20. Nearest village/town you live in

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* 21. If you wish to keep involved in improving our services please enter your name and email address below:

You can return your completed questionnaire using the reply option on the text message, by post or by leaving it in our post box at the back door of the surgery.
THANK YOU FOR COMPLETING THE SURVEY.
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