Groby Road Medical Centre ANNUAL PATIENT SATISFACTION SURVEY 2018-19 Groby Road Medical Centre would like to hear from you again this year. Please take a few minutes to complete the survey….. Thank you. OK Question Title * 1. Generally, how easy is it to get through to someone at your GP surgery on the phone? Very easy Fairly easy Not very easy Not at all easy Haven't tried OK Question Title * 2. How helpful do you find the receptionists at your GP surgery? Very helpful Fairly helpful Not very helpful Not at all helpful Don't know OK Question Title * 3. How often do you see or speak to the GP you prefer? Always or almost always A lot of the time Some of the time Never or almost never Did not need to see a doctor in past 12 months OK Question Title * 4. Did you have confidence and trust in the GP you last saw or spoke to? Yes, definitely Yes, to some extent No, not at all Don't know/can't say Not Applicable OK Question Title * 5. Normally how long after your GP appointment time do you wait to be seen? Less than 15 minutes More than 15 minutes Not Applicable OK Question Title * 6. Did you have confidence and trust in the Nurse you saw or spoke to? Yes, definitely Yes, to some extent No, not at all Don't know/can't say Not Applicable OK Question Title * 7. Did you have confidence and trust in other healthcare professionals you saw or spoke to? Yes, definitely Yes, to some extent No, not at all Don't know/can't say Not Applicable OK Question Title * 8. Would you recommend your GP surgery to someone who has just moved to your local area? Yes, would definitely recommend Yes, would probably recommend Not sure No, would probably not recommend No, would definitely not recommend OK Question Title * 9. Overall, how would you describe your experience of your GP surgery? Very Good Fairly Good Neither Good or Poor Fairly Poor Very Poor OK Question Title * 10. Are you aware that the surgery has an active Patient Participation Group? Yes No Are you interested in joining the PPG? Please enquire at reception for further information. OK DONE