Waltham Forest residents will always be the heart of everything we do. We want to make sure that reaching us is easy for everyone and that we are consistently providing excellent customer service.  

This survey is to understand how we are doing at the moment and how we can improve. Your answers will guide our ambitious plans to transform the way we serve you over the next decade, making it easier and more convenient for you.  
Please take a few minutes to tell us about your experience with the council and help us learn what we can do better, whether it’s online, face-to-face, via telephone or social media. 
Your answers will help shape the future of how we interact with residents and customers across the borough and If you would like the chance of winning one of three £50 vouchers in our prize draw, please leave your details at the end of the survey.     
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