What’s Important?

For each statement in this section, please select if this is something that is:  Important for me / Important for others /Not important

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* 1. EHA should make sure:

  Important for me Important for others Not important
my home is safe (gas, oil, electric, smoke alarms etc checked regularly)
my repairs are completed in good time
they invest in improvements that will reduce my homes carbon output to help combat climate change
they invest in improvements which make my home more affordable to run (heating systems, glazing, insulation etc)
they invest in improvements which improve my outside space (fencing, paths etc)
my home is improved in the right timescales (kitchens around 20 years, bathroom 30, windows 30, roof 50 etc)
they build more affordable rented homes for local people that need them
they use local contractors, even if the cost is higher than national firms
they provide support to people struggling to make rent payments
they slow down improvement works so rent increases can also slow down
they work with others to deal with anti-social or nuisance behaviour from tenants
they offer long-term tenancies rather than shorter fixed-term tenancies
they offer more on-line information and self-service opportunities
they offer a wide range of opportunities for customers to have their say in things that matter
How are we doing?

Thinking about your own experiences, for each question, please choose the response that best matches (if you don’t have experience in a particular area, please select NA)

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* 4. Thinking about your own experiences, for each question, please choose the response that best matches (if you don’t have experience in a particular area, please select NA)

  Agree Disagree N/A
When I report repairs the staff are helpful
The contractors who fix my repairs are usually good
EHA make sure my home is safe and well looked after
When I call to discuss my rent or other issues the staff are helpful
EHA listens to tenants, and gives opportunities for them to influence change
I trust EHA
I would recommend EHA to my family and friends
Our Office

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* 6. Please use this box if you have any other comments.  Please provide your name and address so we can reply if we need to

To be entered into the prize draw to win vouchers please enter your details below

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* 7. Name:

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* 8. Address:

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* 9. Contact Number or Email:

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* 10. Our Chief Executive John would like the chance to chat with a few of our tenants – if you’re available and would like to join him (either phone or video call) on 5th November

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* 11. I would be interested in joining the EHA Tenants Opinion Panel

0 of 11 answered
 

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