Timewade: Technology for Success 2020 Survey

The survey will take no longer than 10 minutes to complete.

This survey is designed to help SMEs learn from how businesses used technology in response to the Covid-19 pandemic.

You will have the option to receive a free report detailing the findings and recommendations.

Entering lockdown

Question Title

* 1. In response to Covid-19, did your business:

Switch to full remote working

Switch to partial remote working

Continue to work as before lockdown

Temporarily close

Other (please specify)

Question Title

* 2. How well did your IT systems and technology cope with changes to your business due to the lockdown?

Performed badly

Some problems

Okay

Coped well

Coped seamlessly

Performed badly

Some problems

Okay

Coped well

Coped seamlessly

Question Title

* 3. If you switched to all or some remote working, what were the main IT & tech challenges? (select all that apply)

Access to equipment (e.g. laptops, phone system)

Connectivity (broadband)

Access to Line of Business Applications (Finance / ERP / Databases)

Protecting data and other key information

Cyber-security threats

Training users

Communications within your organisation

Communications with customers

Communications with suppliers

Workflow and productivity

Other (please specify)

During the crisis (during lockdown)

Question Title

* 4. Which areas of your business were most negatively affected during the lockdown? (select all which apply)

Customer services

Finance

Marketing

Business development and sales

Human Resources

Operations

Production

Service delivery

Management function

Administrative function

Distribution

IT Support

Purchasing

Other (please specify)

Question Title

* 5. Rate the following technologies in terms of importance for your business during the crisis

	Very low	Low	Neutral	High	Very high
Communication tools e.g. Zoom, Microsoft Teams, Skype	Communication tools e.g. Zoom, Microsoft Teams, Skype Very low	Communication tools e.g. Zoom, Microsoft Teams, Skype Low	Communication tools e.g. Zoom, Microsoft Teams, Skype Neutral	Communication tools e.g. Zoom, Microsoft Teams, Skype High	Communication tools e.g. Zoom, Microsoft Teams, Skype Very high
Shared documents e.g. Google Docs, SharePoint, OneDrive	Shared documents e.g. Google Docs, SharePoint, OneDrive Very low	Shared documents e.g. Google Docs, SharePoint, OneDrive Low	Shared documents e.g. Google Docs, SharePoint, OneDrive Neutral	Shared documents e.g. Google Docs, SharePoint, OneDrive High	Shared documents e.g. Google Docs, SharePoint, OneDrive Very high
Project management software	Project management software Very low	Project management software Low	Project management software Neutral	Project management software High	Project management software Very high
Line of Business Applications (Finance / ERP / Databases)	Line of Business Applications (Finance / ERP / Databases) Very low	Line of Business Applications (Finance / ERP / Databases) Low	Line of Business Applications (Finance / ERP / Databases) Neutral	Line of Business Applications (Finance / ERP / Databases) High	Line of Business Applications (Finance / ERP / Databases) Very high
Employees' Home Broadband Connection	Employees' Home Broadband Connection Very low	Employees' Home Broadband Connection Low	Employees' Home Broadband Connection Neutral	Employees' Home Broadband Connection High	Employees' Home Broadband Connection Very high
Business Broadband Connection	Business Broadband Connection Very low	Business Broadband Connection Low	Business Broadband Connection Neutral	Business Broadband Connection High	Business Broadband Connection Very high
Telephony / VOIP	Telephony / VOIP Very low	Telephony / VOIP Low	Telephony / VOIP Neutral	Telephony / VOIP High	Telephony / VOIP Very high
Protecting data and other key information	Protecting data and other key information Very low	Protecting data and other key information Low	Protecting data and other key information Neutral	Protecting data and other key information High	Protecting data and other key information Very high
Cyber security	Cyber security Very low	Cyber security Low	Cyber security Neutral	Cyber security High	Cyber security Very high

Question Title

* 6. How regularly were you using these technologies before the lockdown?

	Not at all	Slightly	Sometimes	Often	Always
Communication tools e.g. Zoom, Microsoft Teams, Skype	Communication tools e.g. Zoom, Microsoft Teams, Skype Not at all	Communication tools e.g. Zoom, Microsoft Teams, Skype Slightly	Communication tools e.g. Zoom, Microsoft Teams, Skype Sometimes	Communication tools e.g. Zoom, Microsoft Teams, Skype Often	Communication tools e.g. Zoom, Microsoft Teams, Skype Always
Shared documents e.g. Google Docs, SharePoint, OneDrive	Shared documents e.g. Google Docs, SharePoint, OneDrive Not at all	Shared documents e.g. Google Docs, SharePoint, OneDrive Slightly	Shared documents e.g. Google Docs, SharePoint, OneDrive Sometimes	Shared documents e.g. Google Docs, SharePoint, OneDrive Often	Shared documents e.g. Google Docs, SharePoint, OneDrive Always
Project management software	Project management software Not at all	Project management software Slightly	Project management software Sometimes	Project management software Often	Project management software Always
Line of Business Applications (Finance / ERP / Databases)	Line of Business Applications (Finance / ERP / Databases) Not at all	Line of Business Applications (Finance / ERP / Databases) Slightly	Line of Business Applications (Finance / ERP / Databases) Sometimes	Line of Business Applications (Finance / ERP / Databases) Often	Line of Business Applications (Finance / ERP / Databases) Always
Employees' Home Broadband Connection	Employees' Home Broadband Connection Not at all	Employees' Home Broadband Connection Slightly	Employees' Home Broadband Connection Sometimes	Employees' Home Broadband Connection Often	Employees' Home Broadband Connection Always
Business Broadband Connection	Business Broadband Connection Not at all	Business Broadband Connection Slightly	Business Broadband Connection Sometimes	Business Broadband Connection Often	Business Broadband Connection Always
Telephony / VOIP	Telephony / VOIP Not at all	Telephony / VOIP Slightly	Telephony / VOIP Sometimes	Telephony / VOIP Often	Telephony / VOIP Always
Protecting data and other key information	Protecting data and other key information Not at all	Protecting data and other key information Slightly	Protecting data and other key information Sometimes	Protecting data and other key information Often	Protecting data and other key information Always
Cyber security	Cyber security Not at all	Cyber security Slightly	Cyber security Sometimes	Cyber security Often	Cyber security Always

Question Title

* 7. How well have employees used technology in their work during the Covid-19 lockdown?

Not very well

Not well

Moderately

Well

Very well

Not very well

Not well

Moderately

Well

Very well

Long term strategy

Question Title

* 8. Before Covid-19, did you have a business strategy which included use of technology across all business functions?

Not at all

Only the IT function

More than 1 business area

A range of business function

Every aspect of the business

Not at all

Only the IT function

More than 1 business area

A range of business function

Every aspect of the business

Question Title

* 9. Post lockdown, will you be reviewing your business strategy to integrate the use of technology across all business functions?

Not at all

Only the IT function

More than 1 business area

A range of business function

Every aspect of the business

Not at all

Only the IT function

More than 1 business area

A range of business function

Every aspect of the business

Question Title

* 10. Post Covid-19 lockdown, what technology changes are the priority for your business? (select all that apply)

	Very low	Low	Neutral	High	Very high
Communication tools e.g. Zoom, Microsoft Teams, Skype	Communication tools e.g. Zoom, Microsoft Teams, Skype Very low	Communication tools e.g. Zoom, Microsoft Teams, Skype Low	Communication tools e.g. Zoom, Microsoft Teams, Skype Neutral	Communication tools e.g. Zoom, Microsoft Teams, Skype High	Communication tools e.g. Zoom, Microsoft Teams, Skype Very high
Shared documents e.g. Google Docs, SharePoint, OneDrive	Shared documents e.g. Google Docs, SharePoint, OneDrive Very low	Shared documents e.g. Google Docs, SharePoint, OneDrive Low	Shared documents e.g. Google Docs, SharePoint, OneDrive Neutral	Shared documents e.g. Google Docs, SharePoint, OneDrive High	Shared documents e.g. Google Docs, SharePoint, OneDrive Very high
Project management software	Project management software Very low	Project management software Low	Project management software Neutral	Project management software High	Project management software Very high
Line of Business Applications (Finance / ERP / Databases)	Line of Business Applications (Finance / ERP / Databases) Very low	Line of Business Applications (Finance / ERP / Databases) Low	Line of Business Applications (Finance / ERP / Databases) Neutral	Line of Business Applications (Finance / ERP / Databases) High	Line of Business Applications (Finance / ERP / Databases) Very high
Employees' Home Broadband Connection	Employees' Home Broadband Connection Very low	Employees' Home Broadband Connection Low	Employees' Home Broadband Connection Neutral	Employees' Home Broadband Connection High	Employees' Home Broadband Connection Very high
Business Broadband Connection	Business Broadband Connection Very low	Business Broadband Connection Low	Business Broadband Connection Neutral	Business Broadband Connection High	Business Broadband Connection Very high
Telephony / VOIP	Telephony / VOIP Very low	Telephony / VOIP Low	Telephony / VOIP Neutral	Telephony / VOIP High	Telephony / VOIP Very high
Protecting data and other key information	Protecting data and other key information Very low	Protecting data and other key information Low	Protecting data and other key information Neutral	Protecting data and other key information High	Protecting data and other key information Very high
Cyber security	Cyber security Very low	Cyber security Low	Cyber security Neutral	Cyber security High	Cyber security Very high

Other (please specify)

Question Title

* 11. Short term (next three months) will your investment in IT and technology change in light of the Covid-19 pandemic?

Increase

Stay the same

Decrease

Question Title

* 12. Longer term (last quarter 2020/into 2021), will your investment in IT and technology change in light of the Covid-19 pandemic?

Increase

Stay the same

Decrease

Tech Trends

Question Title

* 13. In 2019, the T4S survey revealed the top tech trends for today and 2025. But how do you think Covid-19 will impact this?

Rate the following technologies in terms of expected importance to your business in the next 12 months.

	Very low	Low	Neutral	High	Very high
Artificial Intelligence / Machine learning	Artificial Intelligence / Machine learning Very low	Artificial Intelligence / Machine learning Low	Artificial Intelligence / Machine learning Neutral	Artificial Intelligence / Machine learning High	Artificial Intelligence / Machine learning Very high
Augmented/Virtual Reality	Augmented/Virtual Reality Very low	Augmented/Virtual Reality Low	Augmented/Virtual Reality Neutral	Augmented/Virtual Reality High	Augmented/Virtual Reality Very high
Blockchain	Blockchain Very low	Blockchain Low	Blockchain Neutral	Blockchain High	Blockchain Very high
Business Continuity and disaster recovery	Business Continuity and disaster recovery Very low	Business Continuity and disaster recovery Low	Business Continuity and disaster recovery Neutral	Business Continuity and disaster recovery High	Business Continuity and disaster recovery Very high
Cloud Computing	Cloud Computing Very low	Cloud Computing Low	Cloud Computing Neutral	Cloud Computing High	Cloud Computing Very high
Cyber Security	Cyber Security Very low	Cyber Security Low	Cyber Security Neutral	Cyber Security High	Cyber Security Very high
Internal IT Systems	Internal IT Systems Very low	Internal IT Systems Low	Internal IT Systems Neutral	Internal IT Systems High	Internal IT Systems Very high
Internet of Things	Internet of Things Very low	Internet of Things Low	Internet of Things Neutral	Internet of Things High	Internet of Things Very high
Remote working/anytime access to systems and data	Remote working/anytime access to systems and data Very low	Remote working/anytime access to systems and data Low	Remote working/anytime access to systems and data Neutral	Remote working/anytime access to systems and data High	Remote working/anytime access to systems and data Very high
Robotics	Robotics Very low	Robotics Low	Robotics Neutral	Robotics High	Robotics Very high
Software/Apps for your employees	Software/Apps for your employees Very low	Software/Apps for your employees Low	Software/Apps for your employees Neutral	Software/Apps for your employees High	Software/Apps for your employees Very high
Trading electronically with customers and suppliers	Trading electronically with customers and suppliers Very low	Trading electronically with customers and suppliers Low	Trading electronically with customers and suppliers Neutral	Trading electronically with customers and suppliers High	Trading electronically with customers and suppliers Very high
Voice-controlled tech	Voice-controlled tech Very low	Voice-controlled tech Low	Voice-controlled tech Neutral	Voice-controlled tech High	Voice-controlled tech Very high

Other (please specify)

Question Title

* 14. How do you feel that technology can help you to grow your business post lockdown? (comment below)

Question Title

* 15. Have you identified new business opportunities in response to Covid-19?

Yes

Question Title

* 16. Would you like to receive monthly update emails with news and top tech tips from Technology for Success

Yes

Question Title

* 17. I would like to receive the results of this survey

Yes

Timewade: Technology for Success 2020 Survey

The survey will take no longer than 10 minutes to complete.

Question Title

* 1. In response to Covid-19, did your business:

Question Title

* 2. How well did your IT systems and technology cope with changes to your business due to the lockdown?

Question Title

* 3. If you switched to all or some remote working, what were the main IT & tech challenges? (select all that apply)

Question Title

* 4. Which areas of your business were most negatively affected during the lockdown? (select all which apply)

Question Title

* 5. Rate the following technologies in terms of importance for your business during the crisis

Question Title

* 6. How regularly were you using these technologies before the lockdown?

Question Title

* 7. How well have employees used technology in their work during the Covid-19 lockdown?

Question Title

* 8. Before Covid-19, did you have a business strategy which included use of technology across all business functions?

Question Title

* 9. Post lockdown, will you be reviewing your business strategy to integrate the use of technology across all business functions?

Question Title

* 10. Post Covid-19 lockdown, what technology changes are the priority for your business? (select all that apply)

Question Title

* 11. Short term (next three months) will your investment in IT and technology change in light of the Covid-19 pandemic?

Question Title

* 12. Longer term (last quarter 2020/into 2021), will your investment in IT and technology change in light of the Covid-19 pandemic?

Question Title

* 13. In 2019, the T4S survey revealed the top tech trends for today and 2025. But how do you think Covid-19 will impact this? Rate the following technologies in terms of expected importance to your business in the next 12 months.

Question Title

* 14. How do you feel that technology can help you to grow your business post lockdown? (comment below)

Question Title

* 15. Have you identified new business opportunities in response to Covid-19?

Question Title

* 16. Would you like to receive monthly update emails with news and top tech tips from Technology for Success

Question Title

* 17. I would like to receive the results of this survey

Question Title

* 18. Please provide your work email address if you have ticked 'yes' to any of the questions above

Question Title

* 19. Job role (please select)

Question Title

* 20. Number of employees (please select)

Question Title

* 21. Sector (please select)

Question Title

* 22. Location (please select)

* 13. In 2019, the T4S survey revealed the top tech trends for today and 2025. But how do you think Covid-19 will impact this?

Rate the following technologies in terms of expected importance to your business in the next 12 months.