Intro and a little bit about you

This survey is designed to capture the views of the providers of civil legal aid services about how the Legal Aid Agency (LAA) is functioning at an operational level.  We would like to get an overview of the main issues providers face, at all stages, including the granting or refusal of certificates and the assessment of claims. We are not focussing on CCMS but more on the decision-making functions of the LAA.

This survey should take no more than 5 minutes to complete, but if you have a lot to say and want to provide examples it will take longer.  Any examples you do provide will be appreciated, but this is optional.  

You can complete the survey anonymously but providing your contact information will enable us to contact you if we have any questions about your response.  No identifying information provided by survey respondents will be passed on to the LAA without the express consent of the respondent. If you do wish to provide your contact information, there is an option to do this at the end of the survey.

It is important that we get a broad range of responses to this survey.  We know that it is often the most junior members of staff who have the most day-to-day contact with the LAA and that senior fee earners may not deal with such issues as obtaining evidence of means or the assessment of bills. We would ask therefore that this is circulated to as many individuals as possible within your organisation who deal with aspects of legally aided casework.

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* 1. What is your role?

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* 2. How long have you been practicing in legal aid?

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* 3. What proportion of your work is done under Legal Aid Agency funding?

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i We adjusted the number you entered based on the slider’s scale.

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* 4. Approximately how many cases a year do you deal with under legal aid (Legal Help and Certificated)?

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* 5. What area(s) of legal aid to you do?

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