Primary care services – patient questionnaire Service Model

We are carrying out some engagement to find out the views of patients.

We would like to have conversations with people who have used our extended Primary Care Services, the service you are attending today, instead of your GP Practice. Please read the briefing provided to give you more information.

We would like to find out from you how you think these services should be delivered and where they should be delivered.

We value your feedback and want to make sure that the services we provide are what you want.

Thank you for taking the time to support us. Your feedback will be used to inform any service improvements.

What was the date of your appointment?

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* 1. What was the date of your appointment?

What was the time of your appointment?

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* 2. What was the time of your appointment?

8am - 6pm

After 6pm

Weekend

Which site did you visit?

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* 3. Which site did you visit?

Seaham

Peterlee

Easington

Bishop Auckland

Barnard Castle

Stanhope

Spennymoor

Newton Aycliffe

Sedgefield

Which GP practice are you registered with and in which town?

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* 4. Which GP practice are you registered with and in which town?

Why did you decide to come here today and not your GP practice?

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* 5. Why did you decide to come here today and not your GP practice?

Did you book through NHS 111?

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* 6. Did you book through NHS 111?

yes

If yes, what was your experience of the service?

In this area we have three primary care service hubs which deal with same day urgent care needs. The useage of some of these services are low , this results in some healthcare professionals spending valuable time being unproductive as they have no patients to treat.

If we looked to change the number of sites or change the model to put services where they are most needed what would be your view?

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* 7. In this area we have three primary care service hubs which deal with same day urgent care needs. The useage of some of these services are low , this results in some healthcare professionals spending valuable time being unproductive as they have no patients to treat.

If we looked to change the number of sites or change the model to put services where they are most needed what would be your view?

Would you be willing to travel to access the service?

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* 8. Would you be willing to travel to access the service?

yes

How far would you think is reasonable?

The hubs are open Monday to Friday 8am-8pm in Easington and 6-8pm in Sedgefield and Durham Dales and all sites are open Saturday / Sunday 8-1pm. Are these times convenient ? All day time activity is seen in GP practices through the day in Sedgefield and the Durham Dales)

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* 9. The hubs are open Monday to Friday 8am-8pm in Easington and 6-8pm in Sedgefield and Durham Dales and all sites are open Saturday / Sunday 8-1pm. Are these times convenient ? All day time activity is seen in GP practices through the day in Sedgefield and the Durham Dales)

yes

If no, what should they be?

Do you think there is a better way to provide same day care for you?

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* 10. Do you think there is a better way to provide same day care for you?

yes

If yes what could these be? Ideas: more appointments at your GP practice telephone appointments, on line consultations, improved telephone access, pre booked appointments, out of hours appointments after 6pm and on a weekend for the working population or any other – this is not a full list but some suggestions only.

What do you like about the Primary Care Service ? Is there anything we could improve?

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* 11. What do you like about the Primary Care Service ? Is there anything we could improve?

Are you

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* 12. Are you

A man

A woman

Prefer not to say

Does your gender identity match your sex as registered at birth?

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* 13. Does your gender identity match your sex as registered at birth?

Yes

Prefer not to say

How old are you?

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* 14. How old are you?

17 years & under

18-29 years

30-39 years

40-49 years

50-59 years

60-69 years

70-79 years

80 years+

Prefer not to say

Do you have any of the following;

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* 15. Do you have any of the following;

Caring responsibilities for a family member, friend or neighbour

Children under 16 years of age

None of these

Do you have a physical or mental impairment, which has lasted or will last at least 12 months and affects your ability to carry out normal day-to-day activities?

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* 16. Do you have a physical or mental impairment, which has lasted or will last at least 12 months and affects your ability to carry out normal day-to-day activities?

Yes

If Yes, please indicate the nature of the disability

Which of the following best describes your ethnicity?

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* 17. Which of the following best describes your ethnicity?

White

Asian or Asian British

Black / Black British

Mixed dual heritage

Gypsy / Romany / Irish traveller

Chinese

Prefers not to say

Another background

If you have specified 'Another Background' please specify

Which of the following best describes your religion?

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* 18. Which of the following best describes your religion?

No religion

Buddhist

Christian (eg. Catholic, C of E, Methodist)

Hindu

Jewish

Muslim

Sikh

Prefers not to say

Which of the following best describes your sexuality?

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* 19. Which of the following best describes your sexuality?

Heterosexual/straight

Bi-sexual

Gay

Lesbian

Prefer not to say