Copy of Spectrum Licensing Customer Survey We at Spectrum Licensing are always looking to improve the customer experience and below you will find a short survey to help us make those improvements.Please note that we are unable to provide responses to individual surveys; however if you have an issue or complaint that requires a response, please email spectrum.licensing@ofcom.org.uk Question Title * 1. What Licensing type did you contact us about? Aeronautical Business Radio Ship Amateur Ship/Maritime Other query Question Title * 2. How satisfied are you with the advice and guidance provided by Ofcom’s Licensing Team? Very Satisfied Satisfied Neither Satisfied/Unsatisfied Unsatisfied Very Unsatisfied Question Title * 3. How satisfied are you with the professionalism and manner in which Ofcom’s Licensing Team handled your query/application? Very Satisfied Satisfied Neither Satisfied/Unsatisfied Unsatisfied Very Unsatisfied Question Title * 4. How satisfied are you with the overall service provided by Ofcom’s Licensing Team? Very Satisfied Satisfied Neither Satisfied/Unsatisfied Unsatisfied Very Unsatisfied Question Title * 5. How easy did you find it to contact Ofcom’s Licensing Team? Easy Neither Easy/Hard Hard Question Title * 6. If applicable, how satisfied are you with the information provided on Ofcom’s Licensing web pages? Very Satisfied Satisfied Neither Satisfied/Unsatisfied Unsatisfied Very Unsatisfied N/A Question Title * 7. If applicable, how satisfied are you with the online application process? Very Satisfied Satisfied Neither Satisfied/Unsatisfied Unsatisfied Very Unsatisfied N/A Question Title * 8. Do you have any other comments, questions, concerns or feedback? Question Title * 9. Email address/contact number (in case we require any more information from you) Thank you for taking the time to complete this survey. If you have submitted a complaint, we will respond within two weeks. Submit