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This survey is being carried out by NHS England and NHS Improvement to find out the views of patients potential patients, parents, carers and advocates of those using special care dental services in the South West of England, which covers:

•           Cornwall and Isles of Scilly
•           Devon
•           Wiltshire
•           Gloucestershire
•           Bristol, North Somerset and South Gloucestershire (BNSSG)
•           Somerset

Responses will help us in the development of these services in the future. 

We are keen to get as much feedback as we can and would be grateful if you could complete this survey.

What are special care dental services?

Special care dentistry is for people who have a condition that means they cannot use a high street dentist.   

Those using the services include:

·       People suffering from anxiety and/or extreme phobia of dental treatment

·       People with learning difficulties and/or autism

·       People with physical disabilities

·       People experiencing dementia

·       Patients who need bariatric equipment

·       People undergoing treatment for cancer

·       Some homeless people

Why are we asking for views?

We know that our special care dental clinics provide an invaluable service to some of our most vulnerable people.  Our ambition is to ensure that the services are as good and as accessible as possible for those who need them.  

We want the views of people who currently use the services, or are eligible to use them, to assist with future service developments.

At the end of this process we will be analysing the feedback, publishing our findings and explaining what is likely to happen next.

Please can you complete this survey by 4 October 2019.
You can download an easy read version of the survey here.

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1. CAN YOU TELL US ABOUT YOUR LAST VISIT OR CURRENT VISIT TO THE SPECIAL CARE DENTAL SERVICE
Are you (please tick one)

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2. Please confirm if you (or the person you are answering on behalf of) have used special care dental services in the last year. (Please tick one option)

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3. Which of the following special care dental services have you, or the person you represent, used in the last year?

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4. Special care dental services provide treatment to people with the following conditions/backgrounds. Can you tick all those that apply to you, or the person you represent:

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5. Who referred you (or the person you took) to the special care dental service?

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6. HOW DID YOU GET TO YOUR APPOINTMENT
How did you travel to your most recent special care dental service appointment? (Please select your main form of transport only)

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7. How long did it take you to get from home to your appointment?

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8. At what time of day were you travelling?

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9. If you came by car, was it possible to find a convenient place to park in the hospital or clinic car park?

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10. If you are a blue badge holder, were you able to park in one of the marked bays?

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11. Once you arrived at the clinic, was the special care dental service easy to find?

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12. Was it easy to get through the main entrance and move around in the clinic?

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13. YOUR MOST-RECENT APPOINTMENT
Thinking about your most-recent treatment, or the treatment you are having today, how long did you have to wait for your appointment to see a dentist?

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14. Thinking about your last or current appointment, how satisfied were/are you that the clinic where you received your dental treatment had the right equipment or adaptations for your physical or medical needs?

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15. If you were not satisfied, please could you let us know what equipment or adaptations you needed which weren’t provided or what else led to you not being satisfied?

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16. Were any of the following available for you if you needed them? Please tick all that apply to you.

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17. Was a home visit offered to you?

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18. Would you have preferred a home visit? If so, please explain why?

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19. What information did you receive before, during and after your appointment, whether written or verbal?

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20. Thinking about your most recent treatment, how satisfied were you, or the person you represent, with the information provided before, during and after your appointment? (Please indicate your satisfaction for each statement by ticking one of the boxes.)

  Very Satisfied Satisfied Neither Satisfied or Dissatisfied Dissatisfied Very Dissatisfied I'm not sure I haven't received my treatment yet
Before your appointment
During your appointment
After your appointment

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21. OVERALL EXPERIENCE
Overall, how would you rate the following aspects of your experience of Special Care Dental Service services?

  Very Satisfied Satisfied Neither Satisfied or Dissatisfied Dissatisfied Very Dissatisfied I don't know
Cleanliness of facilities
Friendliness of staff
Reception Facilities

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22. What would have improved your experience of using this service?

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23. Would you have preferred to receive your care at your high street dentist?

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24. If yes, please tell us why

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25. SOME QUESTIONS ABOUT YOU
What is your Postcode? If you don't know, please enter your city, town, village or area you live in and what county is it in? (i.e. Exeter, Devon)

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26. Which of these best describes how you think of yourself? (sexuality)

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27. How old are you?

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28. What is your ethnic group?

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29. Which of these best describes what you are doing at the moment? (job/education)

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